Morning Mark, Olly here. I looked into this as soon as I saw your feedback. I tried the number that you typed into the live chat six times on April 1st, but I kept receiving an 'invalid number' tone. I also sent an email to the email address you provided but that bounced back as undeliverable. Sadly because the two contact details you provided didn't work I had no other way of getting in touch. I've spoken to team and they couldn't find the details when you called because the correct phone number and email address didn't match the ones from the live chat. Apologies for the confusion, I can see why both you and the person you spoke to were confused. I would love to show you around the house. Can you get in touch with me directly please because I don't have the correct contact details for you. Feel free to call or WhatsApp me directly on 07876355242 and we’ll get it booked in. I'm available all this weekend even though it's a bank holiday. I can also send over the original live chat transcript if you’d like to see what was said on file. I spoke to the owners about this yesterday when I met them at the house for a bank holiday viewing. Hopefully you will see this response and get back in touch with your correct contact details so we can sort out a viewing for you. All the very best, Olly