Hi Jemma,  We are sorry to read this review; we appreciate that purchase transactions can be stressful and disappointing when it doesn't coincide with client's needs; however, it is important that responsibility for the circumstances in this particular transaction, is not misrepresented. We have thoroughly investigated our records in light of the claims that have been made as we take data breach very seriously. However, there are no data breaches from the records we have reviewed here in branch.  At your move we take confidentiality, data protection and professional standards extremely seriously, and all procedures have been followed appropriately.  Our communication with all parties in the transaction, as documented on our system, was sufficient and appropriate. While there was a short period when one member of staff was absent due to illness and another was on annual leave, the branch remained operational and support was fully available from other members of the team. We regret that your experience did not meet your expectations and would be happy to discuss any specific concerns directly to give you a true reflection of events. Kind Regards Chelsea Winstanley Branch Manager