Livermores

Good customer service received, Tracey Miles-Scrivener is always available and helpful.

Rented a flat in Dartford for over 3 years through Livermores. Experienced some problems with the building and after a lot of frustration had the pleasure of working with Stacy who was very helpful, on the ball and managed to achieve results.

The agent (Ben) did not attend a single house viewing of approx. 30.

Everything really good but lack of communication and help from them. Reported all problems when we moved in and year later still without half of radiators. High bills and low temperature in the flat. I hope communication will improve after my opinion or we will be forced to fix it ourselves and send the company a bill.

Staff on the phone before were fine but when we attended the viewing, another viewer was allowed to barge his way in after we went in for our appointment. We weren't asked if we were ok with it and we weren't told it was an open day if it …

Avoid renting from. Be careful when doing moving in inventory. Make sure they write ALL discrepancies down, or you'll end up paying to fix up the place out of your deposit when you leave, like me. Satisfaction rating = 0

Useless. Rude and will sell their soul for a quick sale.

I chose Livermores to sell my property because there were a lot of their boards around and I thought they had a good reputation. My initial experience was good, Mark did a good job and seemed to really understand my needs. From then on it …

waste of time. incompetent

Really awful experience from start to finish. Awful management, I had several things broken in my property, and instead of checking the inventory that I paid for before contacting me, I was just demanded to pay. No background check was clearly done on my tenant, as 8 months later after my tenant left, I am still receiving several letters for them, including ones from from Bailiffs, and letters for bailiffs for people who I didn’t even know was living at my property. When my tenant handed my property back to me, my house was ruined. My hob was smashed, my bed stolen, my carpets burnt, a massive hole made in my wall, and Livermores was pretty much useless and found the matter funny. No checks were done on the house whilst they were living there, despite having paid Livermores to do house checks to make sure the house was in good condition. Livermores told me that despite my tenant having singed a contract to say they had to hand the property back in the same condition it was left in, they said she had a right to not pay for her damage, so what was the point in signing the contract? They don’t care about you or your homes as long as they get their money. They have passed my tenant onto another home now, God knows what state they will leave that house in. So overall, after dealing with a ruined house, an awful tenant, and constant letters from bailiffs 8 months after the tenant left, it’s safe to say Livermores are without a doubt really bad estate agents, don’t waste your time.