Hello Michael, Thank you for your review and we are apologise for your negative experience with our company. We have tried to identify your recent interaction with us, but unfortunately we can’t find any record of you on our system as a buyer or seller. In order for us to put this right, could you please contact me with the full details of your experience with us and the staff member you dealt with so that we may investigate further. It is reviews such as yours that provides our company the ability to learn from any mistakes made in order to create a better customer experience in the future. Thank you once again and I hope you grant us the opportunity to improve your image of us. Kind regards Mark Higgins Branch Manager mhiggins@livermores.co.uk