Really shockingly poor service. Let a flat through them on a let only and the whole process especially the paperwork side of things has been shockingly substandard and painful to witness. I wanted to take my own rent guarantee policy out but nearly a month later am still waiting for the documents the insurance company asked for that I requested from them (ID and proof of address). They said they will cancel my policy if I don't provide it now and I have chased up Streets Ahead via email and phone calls. No one is getting back to me and they keep passing the buck to different staff members. George the lettings manager who was so keen to take on my property has now done a disappearing act!! Will not recommend or use again!!!

by far the poorest service, moved out of a property a month ago, have been trying to contact Kelly , but she does not respond to mails for return of the deposit

Streets Ahead are the worst of the worst for at least three reasons; they recently put up a ‘Let’ sign outside our building when nothing was even for rent, and it wasn’t until I’d vandalised the sign (I pasted the word ‘Liars’ over the word ‘Let’) that they took it down. They gave back the entire deposit to the outgoing filthy dirty stinking tenants who left our other place looking like a bomb made of shite had hit it despite being in possession of dozens of photos showing what a mess the tenants had made. Then with the new tenants, when SA realised they’d accidentally undercharged us £100 for their alleged services, they didn’t tell us, they just took it out of our new tenants’ deposit, which technically is theft. Streets Ahead are completely and utterly absolutely fucking useless, they are not fit for purpose. Nikki Grewal, Dan Somebody or other and Nick Durkin, all in the Crystal Palace branch were especially shite. I wouldn’t piss on them if they were on fire.

I would definitely not recommend this service to my friends and I'm deeply regret that I rented out my flat through your agency.