Hi Adam, Thank you for taking the time to leave a review. We’re genuinely sorry to hear that you feel disappointed with your experience. However, we do feel it’s important to clarify a few points for transparency. The reservation fee structure is clearly outlined in several places throughout the process: - On the original property advert - Within the full Terms & Conditions, which are agreed to when a buyer registers to bid online - On the Reservation Form issued signed and shared with all parties including the buyers solicitors after a bid is accepted In each of these documents it states that the reservation fee is payable in addition to the purchase price, rather than forming part of it. Our model is the Modern Method of Auction, which operates differently to a traditional purchase. The reservation fee secures the property and grants the exclusivity period to exchange contracts. As with all auction-style transactions, the fee is non-refundable once agreed, unless specific contractual conditions apply. We would also like to clarify that Bid does not charge the seller a fee in these transactions. Our fee is paid solely by the buyer via the reservation agreement. The local estate agent may charge the seller for the marketing of their property. We’re always happy to discuss any concerns directly and review communications if there is a belief something was unclear. Transparency is extremely important to us, and we work hard to ensure buyers fully understand the process before committing and I hope that is clear from other positive experiences reviewed here. Our Managing Director Dan has reached out to you and If you would like to contact us directly, we would welcome the opportunity to speak with you.