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Curchods Cobham

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1.00 /5
02.07.2020

Had an interaction with Scott Carson and Alkesh Majevadia at the Kingston Branch of Curchods and was disgusted that they are using COVID -19 as a basis to obtain confidential information and screen buyers. They insisted that they were acting in the interest of the Vendors and refused to arrange an appointment to view 29 Avenue Road KT 1 unless I provide details of the deposit amount I would be putting down and mortgage provider. When informed that insisting a person provide such Confidential Information to make an appointment was potentially a breach of the GDPR Regulations they went on to try and justify their actions by saying that it was for safety reasons! People have died from this Pandemic and key workers have put their lives at risk daily to save people regardless of their economic status! COVID 19 is not a screening opportunity for estate agents nor is it a money making opportunity! Nobody would put themselves in a position to ask for an appointment to view a property at these trying times if they were not serious buyers. Further if anyone came to view a property they are in just as much risk as the next person and a first viewing does not translate into an immediate offer! So the reasons that you are seeking this information from buyers is potentially unlawful and a breach of their privacy but more importantly is disgusting and self serving, Next time you turn up for an appointment at the doctors perhaps they should request your financial capability/status to pay for medical assistance before treating you - just to keep doctors safe and to make sure you are not wasting their time given the pressures of COVID 19!

Reply from agent

We are in the middle of a public health emergency. We must make sure that we do not present any unnecessary risks to our clients by conducting physical viewings in their homes, who we are not absolutely certain are in a position to go ahead with the purchase. The only way we are able to do this is to ascertain details of how the purchase will be funded. Hopefully this explanation helps you fully understand why these details were requested and in light of this please feel free to contact Scott at our Kingston branch if you are still interested in an appointment to view the property in question.

Contact details
Sales Phone:

01932 860999

Lettings Phone:

01932 221122

Opening hours

Unknown

Address

7 Hollyhedge Road, Cobham, Surrey, KT11 3DQ, South East, UK, KT11

About

Curchods are a multi award winning estate agents, winners of the award for 'Surrey's Best Estate Agent (4+ offices category) for the last 3 years running - as voted for by the public in the 2014 Surrey Property Awards. Specialising in Residential Sales, Lettings, Mortgages and Land & New Homes. Cobham is headed up by manager Neil Morgan, a long established agent. Neil and his team have a vast experience in property which spans some 60 years. The office was set up nearly 30 years ago and is one of the oldest agencies in the village still under the same ownership. The attention to detail which we pay, means that our clients have the ultimate in customer service and as a result of this our clients regularly return to use us again and again, most of whom are happy to recommend us to friends and family. Clients often comment on is "how much fun we make things and how much lighter” their task of moving becomes as a result of our involvement. <br><a href="http://curchods.com/estate-agents/cobham">Cobham Estate Agents</a><br> <a href="http://curchods.com/estate-agents/cobham/properties">Properties For Sale In Cobham</a>

Our team

No team information available

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Trading Standards
onthemarket
rightmove

No marketing information available

No awards information available

No marketing information available

No awards information available