We are sorry you were unhappy with our service but Gill works in Rentals and you mentioned a house to sell so which side were you dealing with and what was the nature of your issue? The vast majority of our reviews mention great customer which we pride ourselves on so we are very concerned your experience was so poor. We have since looked into this and it is a rental house and Gill did offer to find out about the queries you had after we had spoken to the landlord. You wanted the landlord's number but unfortunately we cannot disclose this information due to data protection laws. We are sorry you were so unhappy but we do not feel we could do anymore here.