Hi Stephen, Thank you for taking the time to leave your feedback. We are very disappointed to read your review. Throughout your purchase, we worked closely with both you and the seller to help maintain your chain. When your original buyer withdrew, the seller of the property you were purchasing agreed to a substantial price reduction to assist you and help retain your buyer - something that is not common and was done to try to support you. Unfortunately, despite these efforts, the sale could not be secured, and you were unable to proceed. Regrettably, the seller of the property you were purchasing has also been impacted, as she risks losing the property she was buying. Regarding the reservation fee, Redbrik uses a process called SecureMove™, designed to make the buying and selling journey more secure and efficient for all parties. SecureMove™ has significantly reduced fall-through rates compared to the wider market. The reservation fee covers a full suite of regulated and insured property searches (valued at around £375), upfront legal and administrative work to speed up the process, and a period of exclusivity during which the property is removed from the market. If a seller withdraws from the agreement, the reservation fee is fully refunded to the buyer. If a buyer had paid a solicitor directly for searches in the traditional way, that cost would typically be lost if the sale fell through. We appreciate your feedback and wish you all the best for the future. If you would like to discuss your experience further, please feel free to contact us directly at chesterfield@redbrik.co.uk. Best regards, Redbrik