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Stump & Twig Google

I am writing this after being the purchaser of a house sold by Redbrik. Right from the outset I was not happy with the attitude of their sales person. Especially during the negotiation period. I made direct contact with the seller and it was immediately clear they had been telling lies on both sides about offers and rejections. We were both fuming! The worst part was when Redbrik said I had to pay nearly £600 to secure the sale with them. What!? I was told this was to pay for the searches they had already completed, which I was fine with, but the rest was admin fee! I questioned this over and over and asked them to send me a breakdown justifying the additonal admin fee, I got nothing other than "if you dont pay it, you cant buy the house" ....what!!!!? When I informed the seller they were fuming at how they were handling the case and how I was being treated. I will never ever use Redbrik to sell a house and I will avoid any property being sold by them! 16th Sept reply - You state that it creates greater transparency for the purchaser at an early stage? ...when i moved in the gas central heating and gas fire was instantly condemned! This cost in excess of 6k to put right. The house was filled with the previous owners belongings and took x1 full removals van and 8 trips to the tip to clear out all their belongings includings stained beds, mattresses, carpets, desks, drawers and wardrobes!!! Why have i never had to pay this SecureMove fee with any other estate agent? I appreciate having the searches complete is a good idea, but the rest in my opinion is just a con! ...i could understand if this was kept if the purchase wasnt to complete or pulls out the deal, but if it does complete the admin fee should be returned to the purchaser!

Reply from Redbrik Chesterfield: Hi, Thank you for updating your review. The additional information has now allowed us to identify your purchase and look back at the transaction in detail. Firstly, we were genuinely shocked to see the photographs showing the condition in which the property was left by the seller. Unfortunately, the condition in which a seller leaves a property on completion is outside our control as estate agents, but we sincerely hope you raised this with your solicitor and followed their advice at the time. With regard to SecureMove™, we are very proud of the process and the difference it has made for thousands of buyers and sellers. Your own purchase completed in January in just 38 days – across the Christmas period – which is an exceptionally fast transaction and a great example of the benefits that having searches and key legal information prepared upfront can bring. SecureMove™ was developed by Redbrik, which is why you may not have encountered the fee when purchasing through other estate agents, although similar upfront-information and reservation models are now being adopted by agents across the UK (and even another estate agent in Chesterfield). The £595 Reservation Fee covers the searches, Buyer Information Pack and the additional work involved in preparing key information upfront. If a seller withdraws from the transaction, the Reservation Fee is refunded to the buyer. The principles behind SecureMove™ are also closely aligned with the Government’s recently announced reforms to the home-moving process, which are moving towards more comprehensive information and searches being provided upfront, alongside earlier commitment between buyers and sellers. SecureMove™ does not currently include a survey or home condition report and therefore cannot identify defects such as those subsequently found with the boiler or gas fire. Buyers should take their solicitor’s advice regarding any additional inspections, certificates or surveys they require before exchange. We are sorry that, despite the exceptionally quick completion of your purchase, you have been left unhappy with aspects of your experience and particularly with the condition in which your new home was left. We appreciate that it has now been almost eight months since your purchase completed, but we would still be very happy to discuss your experience in more detail and address any remaining concerns. Please feel free to contact us at hello@redbrik.co.uk or speak directly with our Chesterfield team on 01246 563 060. Redbrik

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