I ve rent a flat from Northwood on October 2020 and still live in the same flat because ı love the flat ı am really happy here. But ı am not happy with agency at all. I dont know how many problem ı had since ı moved in. I had problem with electricity supplier which ı was registered by them. But actually was not registered. Anyway ı stopped with them and started with another electiricy supplier. Right now previous company asking me to send meter reading for a weekly then they can do the right calculation for my final bill otherwise ı will have to pay £521 for four and an half months. AND I CHECKED INVENTORY LIST THAT WHICH ONE IS MY ELECTRIC METER. There are 3 photos of different meters and its written down NOT SURE WHICH IS CORRECT METER! Now i am trying to find which one is the correct meter what ı get as an answer is they havent been in here personally so they dont know and they gave me one of the serial number of meter and telling that it might have been changed they are not sure. I wouldnt recommend at all. I wish ı could tell you every single problem ı had with them. I ve shared photo which is the part of inventory it says not sure which is correct ! I am so lucky that ı havent signed this inventory. The only good thing about this company is if you speak to “Jez”about anything. He is the most helpful staff in there. When ı checked northwood chester on google there were lots of bad reviews ı believe they ve opened new account. But ı ll always be updating my review and claim my rights whatever it costs and takes! It is what a shame! You really happy where you live but you feel you have to move out because of agency!

"Horrendous..."

Never ever use Northwood as they are a joke! Fake promises of white goods before you move in when they arnt there. Never call you back when promised, rude unfriendly attitude on the phone Moved into dirty flat, and they didn't do anything about it. They actually had the cheek to take '£100 cleaning costs when we left the property even though we left it in a better state! Give you an hour notice when doing viewings Deposit I don't think was protected in deposit scheme and they take money out of it without asking

"Such a shame , the whole..."

Such a shame , the whole rental process let down by customer service Held onto the deposit for 11 working days and an overpayment of three weeks Promised in emails that it would be paid and then apparently they put the wrong sort code in

The agent employed a builder

The agent employed a builder who botched the moving of my washing machine, resulting in leakage. The builder also didn't clear his rubbish away as per our written agreement. I had to pay to sort both things out. The builder reacted hysterically when I forwarded the bill from the emergency plumber (£147). He rang up the plumber and berated him; so much so that the plumber wrote a blog post about it (http://www.plumber24hours.co.uk/plumber-blog/index.php/2012/04/18/how-to-washing-machine-hose/). The Belvoir agent named above went into blame-the-victim mode. He didn't do anything to get the builder to remove the rubbish either, even though he explicitly said he would. The agent is a deeply unsympathetic man; he is also insecure, in that he points out his office assistant's grammatical and spelling errors in front of clients. The builder was deficient in other ways, but there was no point in bringing them to the attention of the Belvoir agent, who had shown he would do nothing on my behalf. The agent took 10 percent of the builder's fee (excluding the 'off the books' (and quite possibly illegal) builder's demand for £3000) but did nothing for it. I suspect he (and the builder) saw that I am a non-confrontational person and took advantage of that fact. I have been angry and upset with him, because he did nothing for me, and shouted at me in a public environment. Now I feel genuinely sorry for him, as he is obviously in a position for which he is not suited, and subject to stresses that he cannot handle. It is all very sad. I hope this post lead to him finding a more congenial position, for his sake and those of his other clients.