If you are tempted to use the Guaranteed Rent Scheme, BEWARE! If I could give zero stars, I would. They gave false information to our tenants and gave false information to us as the landlord. You will not be informed of the current market rent when they offer you a renewal and they will increase the amount they keep back from the tenants' rent, also without bothering to inform you. When asked to clarify the current rent, they gave false information- which is either incompetence or deliberate concealment. When we dropped them, they falsely told the tenants we were selling. Finally we were forced to pay an extortionate fee to take the tenants on ourselves, unless we were prepared for the tenants to be made homeless. The actual management of the property was acceptable but don't expect them to deal honestly or have your interests at heart.