"Easy to deal with, efficient..."

Easy to deal with, efficient and clear move in/out instructions. Both Lisa and Luke were friendly, supportive and made move in/out as easy as possible.

"It is my pleasure to confirm..."

It is my pleasure to confirm we have been delighted with the service we have received from Lisa Reeves. Lisa has proved to us that she is fully in tune with our requirements as a landlord and has delivered a steady stream of suitable candidates for our properties. Once established as tenants, Lisa has been diligent in her management of the relationship between the landlord and tenant. On a personal level Lisa is very approachable and we have confidence and (the essential) trust in her judgment.

"Very helpful and efficient as ..."

Very helpful and efficient as always. (Why do you need 20+ words? Everything is summed up in my first sentence.)

"I have had a grat..."

I have had a grat relationship with Northwood since first contacting them to arrange my viewing. Emails have all been answered and have a personal touch. Doesn't feel like you are emailing a robot!

"Positive experience of..."

Positive experience of renting with this branch all staff members are efficient, helpful , friendly and have reasonable letting administration fees .

Instructed Northwood on a tenant find only basis. Case predominantly handled by Holly who proved to be knowledgeable, efficient and a pleasant person to work with. Telephone messages effectively communicated between the team in Holly's absence, notably Lorna. Unfortunately, the team efficiency is let down somewhat by the tardiness of the accounts department. I don't think it should take 10 days to forward tenant's fees / deposit to my account.

As often is the case, this company is very fast to take your money and nothing happens until you pay, BUT, when you want money from them it's a very different story. I am waiting for a deposit refund of £1145, was told it would be 10 days from 15th May, its now 4th June and nothing. Everyone ignores you except one lady that does what she can but comes up against an internal brick wall - the accounts department! I have emailed her, the accounts department, the complaints email and the Managing Director, still nothing. Please beware of this when your tenancy ends....................

Avoid this estate agency at all costs. They assured us that a professional clean would be carried out before my sister moved into the property. That was clearly a lie — the place was filthy when she arrived. We’re talking dust on every surface, sticky kitchen counters, hair in the bathroom drains, and a smell that suggested nobody had even bothered to air it out, let alone clean it. Shockingly, there was even mouldy bread left in one of the kitchen cupboards, which tells you exactly how little attention had been paid. No deep cleaning of carpets either meaning sister had to get it professionally cleaned. Not what was promised. But that wasn’t the only issue. Communication from this agency has been consistently poor. Once the contract was signed, they were practically impossible to reach. Emails went unanswered for days. When we called, we were passed from person to person, none of whom seemed to know anything about the property or our concerns. It felt like once they had our money, they simply stopped caring. To make matters worse, the inventory they provided was outdated and riddled with inaccuracies, which could easily be used against tenants later when it comes to deposit disputes. It’s almost as if they’re setting people up for problems from day one. The lack of accountability is shocking. When we brought these issues up, they gave vague promises to “look into it” and then did absolutely nothing. If you’re looking for an agency that takes zero responsibility, hides behind excuses, and treats tenants with total disregard, then this is the one for you. Otherwise, stay far away. There are plenty of reputable agencies out there — this one is not among them

Wouldn't even give one star. Worse I've ever been with and Landlord aswell. Was suppose to be my first home with my partner, what turned into nightmare. Curtains stained when we moved in and moldy which we kindly replaced including lamp … More