You can very quickly rent a home without complicated procedures through this agency. They were our last chance and we were right. Тheir homes are always modern and free of mold or humidity.Thank you Northwood.

Thank you Northwood Chester for letting my property for me, especially Katie and Kathryn for all of your help. Your staff are always very professional, friendly and helpful and make letting your property very easy and smooth. Always a pleasure to deal with you, I would highly recommend them.

Instructed Northwood on a tenant find only basis. Case predominantly handled by Holly who proved to be knowledgeable, efficient and a pleasant person to work with. Telephone messages effectively communicated between the team in Holly's absence, notably Lorna. Unfortunately, the team efficiency is let down somewhat by the tardiness of the accounts department. I don't think it should take 10 days to forward tenant's fees / deposit to my account.

As often is the case, this company is very fast to take your money and nothing happens until you pay, BUT, when you want money from them it's a very different story. I am waiting for a deposit refund of £1145, was told it would be 10 days from 15th May, its now 4th June and nothing. Everyone ignores you except one lady that does what she can but comes up against an internal brick wall - the accounts department! I have emailed her, the accounts department, the complaints email and the Managing Director, still nothing. Please beware of this when your tenancy ends....................

Avoid this estate agency at all costs. They assured us that a professional clean would be carried out before my sister moved into the property. That was clearly a lie — the place was filthy when she arrived. We’re talking dust on every surface, sticky kitchen counters, hair in the bathroom drains, and a smell that suggested nobody had even bothered to air it out, let alone clean it. Shockingly, there was even mouldy bread left in one of the kitchen cupboards, which tells you exactly how little attention had been paid. No deep cleaning of carpets either meaning sister had to get it professionally cleaned. Not what was promised. But that wasn’t the only issue. Communication from this agency has been consistently poor. Once the contract was signed, they were practically impossible to reach. Emails went unanswered for days. When we called, we were passed from person to person, none of whom seemed to know anything about the property or our concerns. It felt like once they had our money, they simply stopped caring. To make matters worse, the inventory they provided was outdated and riddled with inaccuracies, which could easily be used against tenants later when it comes to deposit disputes. It’s almost as if they’re setting people up for problems from day one. The lack of accountability is shocking. When we brought these issues up, they gave vague promises to “look into it” and then did absolutely nothing. If you’re looking for an agency that takes zero responsibility, hides behind excuses, and treats tenants with total disregard, then this is the one for you. Otherwise, stay far away. There are plenty of reputable agencies out there — this one is not among them

Wouldn't even give one star. Worse I've ever been with and Landlord aswell. Was suppose to be my first home with my partner, what turned into nightmare. Curtains stained when we moved in and moldy which we kindly replaced including lamp … More

Wouldn't even give one star. Worse I've ever been with and Landlord aswell. Was suppose to be my first home with my partner, what turned into nightmare. Curtains stained when we moved in and moldy which we kindly replaced including lamp shades. First day moved in windows didn't even shut properly and it was middle winter. Water pressure Wouldn't get fixed and apparently being good tenants and reporting it just so we could have a shower or boil a kettle, 6 months into tenancy we had to leave as landlord apparently selling? Yet he's moving in to flat for awhile ? I'm sorry that's not selling , so again false info. Father was ill in hopsital which I asked if I could take his two cats into my care. Which was denied and I had to travel every 2 days to see to them, spent 50quid and 75 on renting carpet cleaner , spent 4 hrs cleaning the place only to be told wasn't done to a professional standard ? I'm sorry when we moved in it wasn't. Moldy curtains ? Ripped and moldy curtain in bathroom ? Curry stained and smell lamp shades.?? Crap left by other tenants? Now taking money from our deposit. WORSET EVER. AVOID AT ALL COSTS. will NEVER go with Northwood again.

Warning to all Landlords and Tenants I won’t go into details about their failings as there are so many, however, just to give you an idea, it was things like not paying the “Guaranteed” rent during Covid, quoting us £3300 for a central heating repair and the plumber we sent round fixed it for £120, but the worst part is when we tried to change agents, as they resorted to blackmail and carried out a forced eviction of the tenants against our wishes and despite one of the tenants being treated for Cancer (of which they knew), let me explain more. After taking the final decision to leave Northwood, we employed a new agent to take over the tenants (switch service), however, Northwood had a clause hidden in the contract so they can evict the tenants before handing the property back, which they again explained this would cost me lots of money to move away, hence I should stay with them. I explained this was exactly the reason that I could not stay with them and even if they offered their services for free, I would still leave as their code of conduct was despicable. I explained that the tenants had done nothing wrong to Northwood and they do not deserve to be punished, but they proceeded to evict the tenants out of spite. I spoke to the tenants to warn them of what was happening and the single mother of 3 children explained it was terrible timing as she was currently undergoing chemotherapy for Cancer. I promptly got in touch with Northwood to explain this and that they could not evict them as it was so cruel, but they issued the eviction letter a few days later anyway. I tried to work out with the tenant that they could stay after the eviction notice, but Northwood had this boxed off in their contract also, hence the eviction was carried out. I lost many nights of sleep worrying about the tenant’s eviction and I tried all sorts of options to allow them to stay, but nothing could combat the Northwood contract, even my solicitor explained the contract was extremely unfair as it did not have any reasonable get out clauses, hence there was nothing I could do. So my advice is that you avoid falling into the Northwood trap, as it is literally a trap which will punish both the landlord and tenant should you realise they are not capable of fulfilling a letting service and choose to leave. But more importantly, if a company has staff who are happy to evict a single mother of 3 who is unwell, just out of spite, then even if they were the best letting agent in the world, this totally cruel behaviour should never be rewarded.