As often is the case, this company is very fast to take your money and nothing happens until you pay, BUT, when you want money from them it's a very different story. I am waiting for a deposit refund of £1145, was told it would be 10 days from 15th May, its now 4th June and nothing. Everyone ignores you except one lady that does what she can but comes up against an internal brick wall - the accounts department! I have emailed her, the accounts department, the complaints email and the Managing Director, still nothing. Please beware of this when your tenancy ends....................