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Archer and Co

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Unfortunately an awful start today.I phoned early today to arrange a viewing,e mailed later in the day.No response or acknowledgment from anyone.Time frames are tight for me at the moment so I need to get the ball rolling. Maybe would have been quicker if I wrote enclosing a stamp addressed envelope. Friday 21st I am to amend the review I posted yesterday..what a difference a day makes. I received a phone call from Alex apologising for the lack of returned calls or emails yesterday.It appears their phone system was down for the day as well as the e mails.Alex couldn't have been more apologetic or helpful,so based upon there being a genuine problem I am happy to amend the previous rating.I now have my viewing appointment booked for next week,which was all I wanted. I suppose the learning point is what contingency plans are in place if there is a phone,computer failure. Here's to moving forward positively.

Reply from agent

Sean I'm glad we managed to get around the issue so thank you for giving us an opportunity to overcome the technical issue and to regain your trust. We now have plans in place to stop this happening again!

Contact details
Sales Phone:

01291 626262

Lettings Phone:

01291 626262

Lettings Email:

chepstow@archerandco.com

Opening hours

Unknown

Address

30 High Street, Chepstow, Wales, NP16 5LJ, UK, NP16

About

We are a family-run estate agency business, who have been proudly living and operating in the area for nearly 40 years. With a genuine and invested love for the local community we offer a highly personal and quality service for each and every client. We are confident in our friendly and honest approach and enjoy forging fantastic working relationships with everyone we work with. Traditional estate agency is at our core, but as a newly established and dynamic team, we are excited to adapt to current trends and are constantly evolving to fit the fast paced world we live in now. From arguably the most important purchase of your life – your first home, through to family houses and sprawling country estates, we are not defined by the properties we sell but rather by the way in which we work. With a dedicated team focussing on providing our clients with the best possible service we consider ourselves experts in our field with a highly informed knowledge base and in depth understanding of the property market in our area.

Our team

No team information available

Relocation Agent Network

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