Really bad experience.We were in a hurry looking for house in Cheltenham. I told the agent about our situation she confirmed that 10days are enough to move in than we book a viewing , like the house ,ready to pay deposit ect. suddenly they told me that Landlord need to be contacted first before accepting any payment and they will contact me ASAP which never happen.I phone them few times answer was always" I will ask my colleague she will call you back".Really I still waiting 10days later.