Rented a place through them last year. Property was beautiful but as letting agents they're definitely the worst lot in Cheltenham. The very first day when we were being given the keys, we wanted to offset the rent date by 2 days so it'll go out on pay day, they didn't quite get it, and the manager just handed our cash back and was pretty much ready to leave us homeless. We had to calm her down and explain in layman's terms what we meant. The rest of the tenancy was followed with an inspection every 3 months where we would be sent long patronising letters telling us how our floors hadn't been swept enough, or windows not wiped, or that there were dishes in the sink! The general rule of inspection is to see if we're causing long term damage to the property but an unclean window (in a country where it rains everyday!) hardly counts. My husband and I both work and we clean as and when we have time and to be honest, we've had no cleanliness issues ever since we left them. Also, when returning the property they deducted £135 from our deposit (for cleanliness yet again!) and after going through the DPS, we got £100 back. It just goes to show their level of honesty while dealing with tenants. Avoid at all costs, there are far more professional (and less angrier) letting agents in Cheltenham.