As first time Landlords my wife and I were a little apprehensive about dealing with the "unknown". However from our first meeting with Nicky, and all through the process of letting (two properties) we have been very impressed with the service that we have received. They all listened to us, understood our criteria and as promised have been in contact when they said they would. Nicki viewed our property's and took the time and effort to explain the positive and negative of being a landlord, which has been very much appreciated. Most towns have plenty of Agents, Cheltenham is no exception, however Northwood was recommended by a relative, who also rents through them, (but a different branch). Our quotation was emailed only an hour or so after Nicki left which gave us time to digest and plan, and I am pleased to say that within days of us signing to their platinum plan, we became landlords. Instructing Northwood to be our Agent has allowed us to have complete peace of mind, and feel assured that we are going to be very well looked after. I would highly recommend Northwood to anyone taking their first step into the lettings market.