In the summer contacted them 3 times to view a house for sale down Greenways, didn’t ring back to any of the messages left (messages left with a member of team but they inform you someone from sales will be in touch). The specific house went off Rightmove. Then got re-added in early autumn. Called twice and went to their office - all these times was the same response someone from sales will get back to you. When we went to their office and spoke to them, they said the same thing, no phone calls received to any of these responses. So all in all don’t expect them to respond to any queries. We were really keen on the house and could have offered asking price. When asked if we would consider using them as our estate agent - what do you think the answer was, no!!!