I want to start by saying thank you to Michelle and team of Bond Residential for all the support and guidance they provided during the transition of house moving from End to End. As this was my first property for letting, I have been lucky that I found Bond Residential and they take away all the pain from me and always provide honest and right advise regardless of any monetary benefits. Being a landlord, I would highly recommend using Bond Residential and looking forward for long term business relation. Thank you all once again.
Efficient service in supplying materials and solving problems, hard working efforts, highly suggested
Michelle was professional from start to finish. As a first time Landlord she took me through the process, aiding me whenever needed, going that extra mile on many occasion.
Michelle provided a great service in finding me a new tenant. Always friendly and helpful answering any questions or concerns I had.
Thank you to Michelle at Bond Chelmsford for working so hard to find us the ideal tenant. As first time landlords we were nervous about finding the right tenant, but Michelle listened to our concerns and requirements and vetted all applicants carefully before talking to us about their suitability. Michelle was also very knowledgable about all aspects regarding letting a property and always on hand for any questions we had. Bond continues to manage the property for us.
My daughter rented a property from Bond residential and despite cleaning the property at the end of the year, was told we needed to get it "professionally" cleaned.. When asked for the report of the previous "professional" cleaners I was told it was not cleaned professionally before the letting but we were still forced to pay for the cleaning service although I offered to clean it myself. They deducted the cost of "professional" cleaning from my deposit even though I was not allowed to see the results. I have no idea if it was ever conducted, I only know that I paid for it ! My advice for any future renter from Bond - do not expect to get your full deposit back !
What should have been an extremely straight forward process (no chain) became a long and drawn out process (nearly 6 months), whereby the agent appeared to have no control or knowledge as to where things were at. Once my offer had been accepted, I continued to receive marketing emails on recent property added from the agent, and unsubscribed three times before the emails stopped. On completion, the agent did not have the keys to the property for me to collect, and I had to chase with three phone calls for the keys/previous owners to be located.. On my first visit to the property as the owner, I was then faced with a leak, resulting in a damaged ceiling, carpets (which on initial viewings were in great condition) that were damaged and stained and I have subsequently had to re-carpet the property, and a box of used needles which I am still trying to arrange collection of. Clearly no checks had been completed. All in all, I am extremely disappointed with the service received..
Unknown
Unknown
43 New London Road, Chelmsford, Essex, CM2 0ND, South East, UK
Website:
UnknownFounded in 2009, the Directors - Graham Hughes, Steve Wiggins and Lee Mann have nearly 80 years experience between them. Their vision for the company was to ensure that their clients received an exceptional personal service and as stress free an experience as possible when moving home. This vision together with their 8 point customer charter quickly led to Bond Residential becoming established as one of the leading Independent Estate Agents in the City. Their reputation for success and outstanding customer service was further enhanced when in 2012 clients voted them Best Independent Estate Agent in the South East and Runners Up for the Grand Prix award for Best Independent Estate Agent in the UK at the Prestigious ESTA awards which are hosted annually in London by Channel 4's Phil Spencer. Bond Residential are located in the heart of the City Centre and specialise in Residential Sales, Land & New Homes and Lettings & Property Management. Since they opened the doors the company has gone from strength to strength and now employs 13 staff and with combined experience of over 140 years it is safe to say are the most experienced sales team in Chelmsford. Their outstanding reviews and the customers that return to them year after year are testament to the Directors vision and their ability to deliver success and outstanding customer service time and time again. Therefore you can be assured that whether you are buying, selling or letting a home you will be dealing with one of the best Independent Estate Agents in the area.
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