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Bond Residential

Estate Agent - please upgrade your subscription to display your Google & Facebook reviews here. Contact: sales@viewagents.com
A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5
02.09.2015
Mehmood Munir(Landlord)

I want to start by saying thank you to Michelle and team of Bond Residential for all the support and guidance they provided during the transition of house moving from End to End. As this was my first property for letting, I have been lucky that I found Bond Residential and they take away all the pain from me and always provide honest and right advise regardless of any monetary benefits. Being a landlord, I would highly recommend using Bond Residential and looking forward for long term business relation. Thank you all once again.

Reply from agent

Hi Mehmood Thanks for taking time to provide us with this feedback and we are so pleased you are so happy with our service. We would also like to ensure you are aware that we offer M&S vouchers for any recommendations made to us. Kind regards

4.00 /5
27.09.2016
Great experience

Efficient service in supplying materials and solving problems, hard working efforts, highly suggested

Reply from agent

Good afternoon Wu Many thanks for taking the time to review your experience. If you could email sales@bondresidential.co.uk with your thoughts on how we could improve our service and gain a 5th star next time we would be very grateful.

4.00 /5
10.06.2016
Michelle was very professional

Michelle was professional from start to finish. As a first time Landlord she took me through the process, aiding me whenever needed, going that extra mile on many occasion.

Reply from agent

HI Simon Many thanks for your kind words and taking the time to review our service. We may be biased but we certainly think Michelle is a real star too!

4.00 /5
16.05.2016
Great service from Michelle

Michelle provided a great service in finding me a new tenant. Always friendly and helpful answering any questions or concerns I had.

Reply from agent

We are delighted to hear you were really pleased with the service that Michelle provided you. Thanks for taking the time to provide us your review

4.00 /5
15.04.2016
Letting

Thank you to Michelle at Bond Chelmsford for working so hard to find us the ideal tenant. As first time landlords we were nervous about finding the right tenant, but Michelle listened to our concerns and requirements and vetted all applicants carefully before talking to us about their suitability. Michelle was also very knowledgable about all aspects regarding letting a property and always on hand for any questions we had. Bond continues to manage the property for us.

Reply from agent

Good morning Helen Many thanks for taking the time to review our company and services. We are delighted to hear that Michelle was able to guide you and provide information and service you required as first time landlords. Many thanks

2.00 /5
12.01.2018
Bad experience on Closing of the Rent Agreement

My daughter rented a property from Bond residential and despite cleaning the property at the end of the year, was told we needed to get it "professionally" cleaned.. When asked for the report of the previous "professional" cleaners I was told it was not cleaned professionally before the letting but we were still forced to pay for the cleaning service although I offered to clean it myself. They deducted the cost of "professional" cleaning from my deposit even though I was not allowed to see the results. I have no idea if it was ever conducted, I only know that I paid for it ! My advice for any future renter from Bond - do not expect to get your full deposit back !

Reply from agent

Hi Colin As you are aware a letting agent is unable to make any deductions from the tenants deposit without these first being agreed by the outgoing tenant. We have written confirmation in an email from you agreeing for the professional clean to be carried out and the balance of your deposit to then be returned. Had you been unhappy with this then as you were informed at the time the matter would have gone into dispute and the deposit funds would have been held by Deposit Protection Scheme until the matter was resolved by the arbitration department of DPS. It is therefore very disappointing that you felt it necessary to review Bond Residential service based on something that we have no control over.

1.00 /5
06.10.2017
Extremely disappointing

What should have been an extremely straight forward process (no chain) became a long and drawn out process (nearly 6 months), whereby the agent appeared to have no control or knowledge as to where things were at. Once my offer had been accepted, I continued to receive marketing emails on recent property added from the agent, and unsubscribed three times before the emails stopped. On completion, the agent did not have the keys to the property for me to collect, and I had to chase with three phone calls for the keys/previous owners to be located.. On my first visit to the property as the owner, I was then faced with a leak, resulting in a damaged ceiling, carpets (which on initial viewings were in great condition) that were damaged and stained and I have subsequently had to re-carpet the property, and a box of used needles which I am still trying to arrange collection of. Clearly no checks had been completed. All in all, I am extremely disappointed with the service received..

Reply from agent

Hi Kerrie We are really disappointed to hear of the issues you have experienced. As you will see from our reviews this is highly unusual and is actually the first ever 1 star review we have ever received. As selling agents we are not responsible for the condition a property is left in by the previous owners and we thought this is why you actually viewed the property again to check the condition before you exchanged contracts. If you would like to contact us directly we will be happy to look into the other issues you have raised in more detail.

Contact details

Unknown

Opening hours

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Address

43 New London Road, Chelmsford, Essex, CM2 0ND, South East, UK

About

Website:

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Founded in 2009, the Directors - Graham Hughes, Steve Wiggins and Lee Mann have nearly 80 years experience between them. Their vision for the company was to ensure that their clients received an exceptional personal service and as stress free an experience as possible when moving home. This vision together with their 8 point customer charter quickly led to Bond Residential becoming established as one of the leading Independent Estate Agents in the City. Their reputation for success and outstanding customer service was further enhanced when in 2012 clients voted them Best Independent Estate Agent in the South East and Runners Up for the Grand Prix award for Best Independent Estate Agent in the UK at the Prestigious ESTA awards which are hosted annually in London by Channel 4's Phil Spencer. Bond Residential are located in the heart of the City Centre and specialise in Residential Sales, Land & New Homes and Lettings & Property Management. Since they opened the doors the company has gone from strength to strength and now employs 13 staff and with combined experience of over 140 years it is safe to say are the most experienced sales team in Chelmsford. Their outstanding reviews and the customers that return to them year after year are testament to the Directors vision and their ability to deliver success and outstanding customer service time and time again. Therefore you can be assured that whether you are buying, selling or letting a home you will be dealing with one of the best Independent Estate Agents in the area.

Our team

Steve Wiggins

Bond Residential

Graham Hughes

Lee Mann

Michelle Goodwin

Chris Carline

Jack Wilson

Allan Davis

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No marketing information available

No awards information available

No memberships information available

No marketing information available

No awards information available