Bond Residential

43 New London Road, Chelmsford, Essex, CM2 0ND, South East, UK, CM2

Claimed branch

4.8 73 reviews

Recent reviews

A selection of reviews, highest rated first. Not every review may be shown.

Alan Jacob The Trusted Agent 22 September 2016

Sale of Property in Old Moulsham

The team worked very hard in taking the sale of the house through numerous difficulties caused mainly by the complexity of our buyers mortgage facility. They never gave up and kept us inthe loop with daily catch ups towards the end of the procedure. We are very grateful.

Reply from Bond Residential: Hi Alan We really appreciate you taking the time to provide a review for us. Thankfully you never gave up on this sale, despite the many challenges you were faced with. We hope you are now settling into your new home and will be as happy there as you were at your last home.

Cara Revell The Trusted Agent 15 September 2016

Kept me informed every step of the way

After a long drawn out sale due to the buyer we have reached the end and I can't recommend the team at Bond residential enough. Most of the time they would keep me in the loop more than my solictor and did everything they could to keep the sale going through as quick as they possibly could. This is the second time I have used them and once again am not disappointed from start to finish professional and friendly and always at the end of the phone if I had a queary. Thank you for all the hard work and pushing the sale through

Reply from Bond Residential: HI Cara We really appreciate your kind words and for also trusting us to help you sell for a second time. Its great to hear you were not disappointed with the service again. We look forward to making it 3 in row in the future! Thanks from all the team

Ian Chan The Trusted Agent 2 August 2016

Purchase of home in Chelmsford

At all times dealing with the staff at Bond, I found them polite, efficient, helpful and diligent. Any messages were passed onto the correct person ALWAYS. Very professional company and staff. Without doubt my biggest gratitude goes to Chris Carline who in my opinion did above and beyond what I would expect from an estate agent. His alertness and resourcefulness made a significant difference in my purchase. Would recommend to anyone and everyone. When it comes to selling my home I am only going to Bond. Thanks to all at Bond.

Reply from Bond Residential: Hi Ian Sorry for our delayed reply, many thanks for taking the time to share your thoughts and experiences with others. It is always great to hear when our staff and service exceeds customers expectations. We look forward to helping you again in the future.

Lucie Selby The Trusted Agent 26 July 2016

Wouldn't choose anyone else to sell our house

The team at Bond were excellent. From Directors down, we felt really looked after. We were on the market a few times after chains falling through and each time the team gave the same level of enthusiasm to get our house sold. If you're selling a property in Chelmsford, I couldn't think of another agent that could beat Bond's approach. Thanks specifically to Graham, Steve, Chris and Jack for their hard work.

Reply from Bond Residential: Hi Lucie Many thanks for your wonderful review and kind words, it has been a pleasure dealing with you throughout and we sincerely wish you every happiness in your new home and hope moving day goes smoothly for you. Don't forget to pop in and say hi whenever you are next in Chelmsford.

Neil Pollock The Trusted Agent 26 July 2016

Great team and great service

We've been really impressed with Bond throughout our sale. There were a few hurdles and challenges along road but Steve and his team were always patient and understanding and gave us the reassurance we needed at certain points. When you are dealing with something as big as selling your house and the stresses involved, you need to know you have an estate agent that you trust; that call you back when they say they will; update you when they have news and are always friendly and helpful. A 100% A1 professional service and we wouldnt hesitate to use Bond again.......... although it wont be for a long while !!! Neil and Rosie, Chelmsford

Reply from Bond Residential: p.s. Neil - We will catch up for that drink once I return from holiday!

Mike Evans The Trusted Agent 5 July 2016

Fantastic service from an excellent team! 10/10 would use again, highly recommended.

I have engaged with Bond Residential on multiple occasions as both a landlord and property seller, and their service has been nothing short of 5-star each and every time. The team are professional and personable at all times, and their expert advice and guidance has been a great assistance in both renting and ultimately selling my property. Time and again they have gone the extra mile to help and add value, even with the smallest query or problem. Above all, the integrity of Bond and its team are testament to its service. Property has its pitfalls, but at all times I felt like I was trusting myself with a safe pair of hands. A big thank you to Steve, Michelle, Chris, Lee and Jack to name but a few. I would not hesitate to recommend Bond to others - and I would certainly use them in the future!

Reply from Bond Residential: Good afternoon Mike It is fantastic to hear that you have been so pleased with the service you received from both our lettings and sales departments. The team would also like to pass on their thanks for the kind gifts you sent by way of appreciation. It means so much to everyone here when clients acknowledge that what we do is not only appreciated but more importantly is recognised as not being the same service that other companies in the industry provide. Thanks once again and we all very much look forward to dealing with you again in the future.

Chris O'Leary The Trusted Agent 9 June 2016

Excellent service

Michelle supported us through our tenancy at a time we distrusted the letting industry. She has shown us not all letting agents are the same. Michelle was always contactable and responded to us promptly. Works to the property were managed swiftly and professionaly. Often arranging it for the same week. The end of tenancy was completed very smoothly and hassle free. I'd certainly recommend Bond Residental, especially if all the agents are as professional as Michelle.

Reply from Bond Residential: Hi Chris We are extremely grateful to you for taking the time to review our service and we have passed your comments on to Michelle. It's always great when clients such as yourself let us and people reading these reviews know that not all estate agents are the same! Thanks again

Gemma Cracknell The Trusted Agent 29 May 2016

Excellent service from Bond Residential

Graham, Chris and Jack were a great support to us when we were selling our home. They got us the best price for our property quickly and arranged viewings easily with the use of an open day. Contact was good and they were prompt in answering our queries through the selling process. We would not hesitate to use Bond Residential in the future.

Reply from Bond Residential: Good Morning Gemma Many thanks for taking the time to let us know your thoughts on our service. We are delighted to hear you were really pleased and have passed your comments on to the individual staff you mentioned. We look forward to assisting you again in the future

Duncan White The Trusted Agent 10 May 2016

Who says selling a house is stressful ?

I have had the great pleasure of dealing with Bond Residential a number of times over the last few years. Most recently with the sale of my house in Chelsmford. I emmigrated to South Africa in 2010, I kept in touch with Bond Residential throughout; Steve and Graham and their team were always very very helpful when i enquired as to the state of the housing market at the time. I decided to finally sell the house only a couple of months ago, I am currently in the position where the house is sold, contracts have been exchange and just waiting on completion at the end of this month. It has always been said that selling your house is one of the most stressful times anyone will go through, I think Bond Residential are the exception to that rule. I can honestly say that Bond Residential have made the whole process completely pain free, stress free and seamless. They ensure we were kept up to date every step of the way, often going out of their way to put our minds completely at ease. I'm sure some people will still regard selling their house as stressful; and even more stressful if doing so from overseas I'm equally sure that those people have not had the pleasure of dealing with Bond Residentiall Without a shadiow of doubt, Bond Residential provide the service that people have been crying out for for years. Honest, Personable, Reliable, Trustworthy, Ethical....... I could go on and on

Reply from Bond Residential: Hi Duncan, thank you so much for taking the time to write such a wonderful review. We are very humbled by your kind words and it has been a pleasure assisting you both over the years. We wish you and your family all the very best for the future and please remember to pop in and say hello when you are all next in the UK visiting. Take care and thank you again from all of the team.

Chrissie Flemming The Trusted Agent 9 May 2016

Brilliant service

Every member of staff has been thoroughly professional and helpful during a difficult sale - not their fault just prospective buyers pulling out (2). But all well now. Without Bond's help I would not have found the home of my dreams. Very grateful for all their advice

Reply from Bond Residential: Hi Chrissie, many thanks for taking the time to review the service and advice you have received from the team. We are delighted that you will soon be moving into your dream home and hope you will be very happy there for many years to come.

About Bond Residential

Founded in 2009, the Directors - Graham Hughes, Steve Wiggins and Lee Mann have nearly 80 years experience between them. Their vision for the company was to ensure that their clients received an exceptional personal service and as stress free an experience as possible when moving home. This vision together with their 8 point customer charter quickly led to Bond Residential becoming established as one of the leading Independent Estate Agents in the City. Their reputation for success and outstanding customer service was further enhanced when in 2012 clients voted them Best Independent Estate Agent in the South East and Runners Up for the Grand Prix award for Best Independent Estate Agent in the UK at the Prestigious ESTA awards which are hosted annually in London by Channel 4's Phil Spencer. Bond Residential are located in the heart of the City Centre and specialise in Residential Sales, Land & New Homes and Lettings & Property Management. Since they opened the doors the company has gone from strength to strength and now employs 13 staff and with combined experience of over 140 years it is safe to say are the most experienced sales team in Chelmsford. Their outstanding reviews and the customers that return to them year after year are testament to the Directors vision and their ability to deliver success and outstanding customer service time and time again. Therefore you can be assured that whether you are buying, selling or letting a home you will be dealing with one of the best Independent Estate Agents in the area.

Website: http://www.bondresidential.co.uk/