Once our offer was accepted, Nikki took the reins and was incredible from start to finish. She was completely on our side, advocating for us at every stage and keeping constant communication with both the seller and our solicitor to ensure things moved quickly. She understood the urgency of our situation as we were expecting a baby, and she made sure everything stayed on track without ever making us feel like we were asking too much. Every phone call was met with kindness, reassurance, and a sense that she genuinely cared about getting us into our home safely and promptly. She was the calm, steady force that carried the sale over the line, and we’re so grateful.