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Robinson Jackson - Ebbsfleet Garden City

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
4.00 /5

Beth welcomed us for a viewing in a very warm and professional manner. She was able to answer every question we asked. Very helpful

4.00 /5

Beth was really lovely and gave us an informative show of the property.

Reply from agent

Thank you Macy. Good luck with your onward property search. Kind regards, the RJ Ebbsfleet Garden City team

4.00 /5
Reply from agent

Thank you Kim

4.00 /5
Reply from agent

Thank you Diya

3.00 /5

Very nice and friendly

Reply from agent

Thank you, Pauline! Kind regards, the RJ Ebbsfleet Garden City team

3.00 /5

Good presentation

Reply from agent

Thank you for your review. Kind regards, the RJ Ebbsfleet Garden City team

2.00 /5

Not a great experience, sale failed after 5+ months due to buyer having insufficient funds, even though was told was a predominately cash buyer. Carol on the other hand is absolutely amazing, she goes above and beyond every day, I hope Rob appreciates her!

1.00 /5

The more I think about this the more annoyed I get!!! I have cash waiting to buy a red squirrel property yet their customer service is NONEXISTENT. I’m surprised they can actually sell a house!! At this rate she u feel sorry for the sellers who chose and are being failed by them. I made a viewing appointment for them to try and cancel same day. The guy didn’t know anything about the house or lease rent service charge amount so I (capitals) had yo chase THEM 3 times! Each time saying they will get back to me. Ollie then called “we wondered where you were at with the property” UH HELLO! I’m waiting for you, I said I was quite annoyed 3 days had passed and no update was given - he said he had the information for me but he infact didn’t! Again bring told I’ll get a call back 3 weeks and I’m still waiting! It’s not even like it’s a fast time for property so sort it out guys. And apologies to your seller on the property and their next update for losing a sale.

1.00 /5

Absolutely avoid using these amateurs. These confirm why estate agents get a bad name. Yes they sold my home but the process was painful. Charlie is a fabulous salesman. you’ll see him once, soon after.. you get passed around the office without any intros to junior colleagues. The Property was Listed wrong to being with which took a while to correct .. beside that I was presented with unnecessary demands to clear the house before exchanging !!?!! I felt pressured by the team members into lowering the price by threats of the buyer pulling out.. when the buyer had already been gazumptd and apparently already sold their house. Didn’t feel looked after .. amateur hour. I would not recommend selling through them. .

Reply from agent

Thank you for your feedback, we always take comments seriously and aim to be transparent with everyone who reads our reviews. We do, however, believe several points in your post are factually incorrect and we’d like to set the record straight for anyone reading. Key facts and timeline The property was marketed from 10 May 2025 and the sale completed on 23 September 2025. A full and open marketing campaign of just over four months from launch to completion. The sale completed at 98.2% of the asking price, which is a strong outcome in the market conditions at the time. We are proud of the result our marketing and negotiation achieved for the vendor. About the price reduction / offers: During the sales process the buyers asked for a price reduction. We forwarded that request to our client immediately, because we are legally obliged to pass all offers and enquiries on. Passing an offer to the vendor is not “pestering” by our team, it is our duty and standard professional practice. The buyers were reasonable throughout the negotiation and the agreed sale terms reflect a fair and properly managed process. Our approach We ran a full marketing campaign, conducted viewings, kept the vendor updated throughout, and negotiated directly to achieve the best realistic outcome. Our focus throughout was clear communication, fair handling of offers, and a professional negotiation on behalf of the vendor. If anything in your review relates to a specific misunderstanding, we’re very happy to discuss it and share the timeline and offer history with the vendor’s permission. Please contact us directly at charlie@redsquirrelpropertyshop.co.uk so we can talk through the facts. Red Squirrel Property Shop

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Address

67 Cherry Orchard, Castle Hill, DA10 1AD, UK, DA10

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