Great and amazing communication from Kaitlin the senior property manager ,Which made the process very smooth and easy . Very happy , appreciate it ! Thank you so much .
Sara was lovely during the process
My flat is in a large development that has been managed by Seraph for several years and I have had an excellent relationship with their staff, both on site and in the office. The service has always been very good. Recently the development, which has huge problems with building defects has been awarded costs going back many years. Each leaseholder are to be reimbursed monies they previously paid out for legal fees. Every leaseholder was issued a digital form to complete, which was designed by Seraph for this purpose. I have two flats, my residence and a rental which made it more complicated. I had a problem trying to use the form a second time and emailed Seraph with the issue late evening. I was surprised to receive a quick reply from Katie Overson, the Business Change Manager for Seraph. She informed me that she had now resolved the matter and I could now complete the form a second time. I was very appreciative and impressed as I was quickly able to complete the applications and commence the repayment process. Katie had obviously worked on late to resolve the problem for myself and a number of other leaseholders in the same predicament.
Swift response, Denise was very helpful. Much appreciated service.
I am happy with the service Denise provided, clear communication, lovely manner, prompt reply. Thank you, A⭐️
Our block / development is managed by Seraph Property Management. Day-to-day management is also assisted by Ida Matczak - Assistant Block Manager. The block management service received, is highly efficient, very helpful and prompt - in dealing with any matters raised. This is coupled with a very knowledgeable - professional approach. Greatly appreciated.
Thanks Ameera for your support in fixing my curtains. It’s very much appreciated.
Convenient and comfortable, also services are rendered swiftly and efficiently @ sarahuges 🥰🥰🥰 …
Sorry in advance for the low level of writing😭. I don’t do English as my degree. My time at damside has been very pleasant, moving in I didn’t really have any problems since I did see it that much more different than boarding school. However, in the second term, it got a-bit stressful since I had to pay rent and go to uni at the same time, Jess really helped me out with the payment as it allowed me to breathe a bit and focus on what I actually needed to do. Her checkups on how I was doing once in a while were also really helpful, gave me a reality check that I needed to focus 🤣. Accommodation wise, the kitchen was a pain to use at the start as people would you your things without asking, mess up the place and whatnot, same thing with people shouting in the corridors at night, however, once I spoken to Jess about it, the problems were all sorted within a couple of days and I’m glad to say I haven’t had any problems since the start of the first term which makes it a really nice accommodation to stay in. Sorry I don’t really know how to end a review but thanks for reading!
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1 St. Martin's Row, Albany Road, Cardiff, CF24 3RP, UK, CF24
Website:
http://seraph.pmSeraph Property Management are specialists in residential and block management as well as many aspects of domestic and commercial property maintenance. We adopt a personal approach to managing a property and ask about the individual’s goals as well as thinking about the property over the course of its lifetime. Our clients range from individuals with one property through to letting agents that wish to outsource their management as well as freeholders, leaseholders, developers and receivers of rent. We also work with other management companies to take care of their maintenance and facilities management. Our core management team are based in Cardiff, from here they will co-ordinate all aspects of property management including compliance, finance, health and safety and customer liaison. They support our Site Agents or Housing Officers who will visit our portfolio regularly and ensure the properties are being kept to the expected standard, or visit when an issue is raised. They are based in the area relating to your block along with trusted contractors for emergencies and general day-to-day work.
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