The whole process was smooth and very responsive.PositiveResponsiveness, Professionalism

Jovi has been extremely helpful and patient with us all through the experience of looking for a uni house and we are all for grateful for the help he has given us!PositiveResponsiveness, Quality, Professionalism, Value

Excellent customer service, the estate agent was always in touch quickly over WhatsApp and the room was exactly as advertised.

Sanj was great help organised everything without hesitation and everything asked for was done with great communication. Made me feel really happy and comfortable with my choice and helped me with any enquiries.PositiveResponsiveness

Worked with the team for a student let, they were super helpful, answered all questions to ensure that the property was ready for move in day. There were a few hurdles to overcome but the team were there for each and every one. Thank you.

Beware of this letting agent. They do not operate their business fair. Only interested in you for your business to get your money but don’t treat tenants fair at all when you use them .

Horrible experience with this agency. The house we moved into was dirty, not cleaned, and everything was either broken or breaking. There was literal faeces under the sofa and lingering pee smells everywhere. We’ve filled in so many reports and nothing was ever fixed - boiler, heating, smoke alarms. After moving out, they tried charging us for all of these existing issues, we had to undergo weeks of complaining and arguing before they gave up. Money grabbing, fake and dishonest agency. To anyone considering this agency: run.

Varsity/Nicholas Humphreys Canterbury… where to start. They are a money grabbing, soulless company, who quite clearly absolutely have zero interest in their tenants. They have done nothing but mess me around for the whole year. Always ALWAYS get any communications with them down on paper/email - do not accept phone calls as they will say one thing, and then later lie and say they never said XYZ and you can't prove it because it was said over the phone. If I could rate zero stars I would. Here's a few of the MANY issues I had...: 1) they sent me a document saying I was entitled to half rent over the summer which was one big payment encompassing the holding deposit and half rent. And they confirmed this numerous times. And then in October, after I had budgeted accordingly for the coming months, they sent me a barrage of emails claiming I owed them £645. Naturally I was quite shocked, and asked why. They said I was in rental arrears. I looked back through my bank statements and showed them all the payments. They said I had not paid August rent. So I showed them the doc that said I was entitled to half rent. They said this was a clerical error on their part, give them the money. I did not have that sort of money kicking around. They then contacted my father in November for the first time and threatened to take him to court. As he had survived an almost fatal heart attack less than six months before that, I did not want him being stressed out whatsoever. And therefore I put myself in overdraft to pay these people off for their own mistake so they wouldn't stress my very ill father out and potentially cause him to have another heart attack. 2) in my lease agreement, it stated that all bills were included including internet and TV licence (would be a communal licence for the lounge TV set). A month into the tenancy, Varsity/Nicholas Humphreys backed out of the internet and shirked it off onto us the tenants, saying it was our responsibility to pay for it. I emailed them with quotes and screenshots of the lease agreement… I was ignored... totally ignored. Six months into the tenancy, a letter from TV licensing was put through the door saying the house did not have a TV licence, followed by more letters over the coming months. Considering this was included in what we were being charged and a TV licence was not being paid for, I was less than pleased. Charging people for services and then not paying for said service and keeping the money charged is fraud. 3) I was out in town doing some errands – a viewing had been scheduled for the house. I left my room and study locked as I always do when I go out. I come back to find the front door unlocked and my bedroom door left unlocked and physically jammed open, along with my neighbouring housemate’s bedroom door. My study is also unlocked. This voids my insurance for my belongings as the building was no longer securely locked. 4) I had locked myself in my study to do some work – I am autistic and listen to music when I do my university work. A viewing was scheduled for the afternoon I was in my study. My bedroom was unlocked so I could access my belongings if I needed to. The viewing took place. A few hours after it had taken place, I needed to go and get my phone charger. I went to go into my bedroom… only to find that the viewing agent had locked the bedroom door, and therefore locked me out of my own room. The keys were inside the room itself and not accessible. I had to call the landlord’s emergency locksmith to come and unlock the room with the master key. They shirk responsibilities between them and the landlord like ping pong, not even joking. My other former housemates had similar issues to me and experienced being ping ponged around all the time because neither the agents nor landlords wanted to take responsibility for the issues arising. There are so many more issues with this company, I just cannot be bothered to type them up. Bottom line though, students! Avoid this company like the plague!!!!!!!