Absolutely horrific company. I rented a property for a year from them and it was in a shocking state when I moved in- filthy dirty, lots of things were broken including the washing machine and the only toilet. Throughout the whole 12 month contract these things were never sorted and I was just fobbed off by everyone and nobody cared one bit about my kids and my safety and just wanted their extortionate rent each month. I had to clean, fix and redecorate everything myself and pay for it all. Disgraceful and extremely rude.

Unfortunately, my husband and I had a very bad experience with this agency when we were looking to rent an apartment in Canterbury just recently. We had to deal with it several times, and for some reason the only agent to pick up the phone and reply to our enquiries was Danny, who is responsible for our bad experience with the company. Among his many achievements are as follows: - ignoring our preferences and trying to show some properties we weren't really interested in; - not letting us know that some viewings had been cancelled; Once we called him in the morning to confirm the viewings only to hear that none of the three of them that were supposed to take place on that day would actually take place. It should be noted that we had told him we were staying in London and had to drive to Canterbury for viewings. - moving the viewings to a different day a few hours before that; - making mistakes with the time of viewings; - simply not calling back about a property we were interested in, which resulted in us not even looking at it. I understand that the property market in Canterbury this year is incredibly complicated, and agents have a lot of work to do, but I really don't think that clients should be the ones to suffer. We ended up working with a different estate agency that turned out to be incomparably more professional and respectful towards their clients. I hope we will never have to work with Mann in the future and I would not recommend it to anyone.NegativeResponsiveness, Professionalism

Unfortunately had to change my review! We rented a flat September 2019-August 2020 in Canterbury. Everything was smooth and Joe from Mann was very helpful getting us a flat, however we were only told by Mann that the flat had a slight mould problem after we had signed and moved in. Little did we know, the flat and all flats above and opposite had SEVERE mould problems. I developed asthma and an eye issue throughout that year and my lungs still aren't the same now. I told Mann about this problem and they said "don't worry you won't be blamed for mould" after I told them I couldn't breathe. No support from them at all when I told them the landlords wouldn't help the mould problem. Very disappointed with Mann. (Flat was in Bingley Court and I've heard most flats on the river side have mould issues now).

I cannot emphasis enough how disappointed I am with the mortgage consultant who I have been corresponding with. The offer I proposed was NEVER passed on to the vendors after 2 weeks worth of emails exchange. As a result, this particular property was sold, but never informed about this. Absolutely appalling and inadmissible conduct.NegativeProfessionalism

Terrible service, incompetent and rude staff will not be dealing with this company again

Don’t trust this place they take £200 for deposit and then tell us we can’t get the house so they refund it which they say takes 3-5 working days Well after the 5th working day I ring them and they say oh there’s been a mistake it’ll be there in 2 or 3 working days joke of a place

Don’t trust this place they take £200 for deposit and then tell us we can’t get the house so they refund it which they say takes 3-5 working days Well after the 5th working day I ring them and they say oh there’s been a mistake it’ll be there in 2 or 3 working days joke of a place

Horrible customer service. Some of the estate agents are rude and disrespectful. No communication, I have to call or go there to find out what's going on. I wouldn't recommend this to anyone.