This company managed my letting and I wouldn't recommend them. Poorly managed despite being a fully managed property when the tenant became difficult. Offered little to no support and had to chase for constant updates. Felt completely alone and powerless. I finally got the property back and I gave the letting agent the opportunity to refer me to the sales team for onward sale of the property as thought it might be easier as they already had keys etc and they ignored me and lost the opportunity for the selling fees.
Reply from John Shepherd - Cannock: Thank you for sharing your review with us Katy however we are very sorry to hear that your experience has not met expectations and that you felt a lack of support throughout your tenancy. Your feedback is important to us, and we would welcome the opportunity to understand more about your experience and address your concerns. Please could you contact us directly at laura.heaven@johnshepherd.com so that we can discuss further and work towards rebuilding your trust in our service moving forward. Thank you, we look forward to hearing from you.
