Our experience of the Mark Ewin team was exceptional customer service! This was especially important during 2020, which was one of the most difficult years any of us have gone through in our lifetimes. We were purchasing a property from …

Simply the best! We cannot praise Mark and his team highly enough. We sold our house through them very quickly, but then spent over two years trying to buy. It was a long and difficult journey, but they were there offering advice and support every step of the way. The whole team showed professionalism, knowledge and understanding. Always keeping us updated, without being prompted. We wouldn't hesitate to recommend them.

Mark Ewin stood above the competition from the outset. A fresh and strategic approach to house selling with both transparency and the personal touch. The whole team were responsive and easy to contact, with great attention to detail. We had multiple offers within days and a sale that went without a hitch. I will highly recommend them to local contacts- Thanks so much Mark, Alison & Team

From the first contact I had with Mark Ewin Estate Agents, I knew I was in safe hands with purchasing my property. Kim kept me informed every step of the way and made the process very smooth and stress free. Excellent company and would highly recommend their services.

If you’re considering selling in Bury St Edmunds, you can expect all of the following from Mark Ewin and his team (Mark, Kym, Alison, Sharon, Laura and Barry):- An accurate appraisal of the market and a credible valuation (not an inflated price which is what chain agencies use to lure you in); good quality photography; liaison with the client on the brochure, viewings with adequate time and repeat viewings encouraged; C19 measures sent in advance to all parties; feedback passed immediately to the seller; potential buyers briefed on their position, intentions and suitability; industry and legal chain checks carried out immediately; a single centralised record viewable by all staff members at a glance; being kept informed at every stage, and a weekly update on your case should you require it. Mark and his staff use honest plain language: no ‘estate agent spiel' or flannel. If they ever don’t have the information to hand, they’ll say so and ring you back when they do. Where they score highly is that they don't hesitate to pick up the phone and ring other parties where necessary. This used to be normal practice but these days too many offices consist of young staff who simply do not know how to use a telephone or are too scared to ring a stranger and ask questions, even when a matter is urgent or requires a degree of negotiation. These things cannot be done by email – you have to pick up the phone. Even our solicitor’s staff let themselves and us down on this issue. Mark Ewin's resolved several unfortunate events prompted by our seller, their agent and their solicitor, over the phone and then confirmed in writing (email) afterward, just as it should be. They were even prepared to ring agents up and down the chain - not all agents do this. These actions, carried out in one day, put our purchase and therefore our sale and the associated chain, back on track. Mark Ewin outshone not only our previous agent but stood head and shoulders above other contenders in Bury St Edmunds and indeed everyone else we dealt with in the course of our move. I found out by chance halfway through our sale that they'd won several customer service awards, some of which were handed to them by Phil Spencer. No surprise. It was a pleasure to do business with them and to write this review, for which I’ve received no incentive or reward, other than excellent service on my sale. A traditional, plain-speaking customer-focussed firm. Take note, other estate agents: this is how it's supposed to be done. Three cheers for Mark Ewin’s. Keep up the good work! Mr & Mrs B.

I couldn't fault the way Mark Ewin estate agents handled our house purchase - and I've dealt with a lot of estate agents in the past! We were constantly kept informed and I would highly recommend them to anyone, and we will be using them again in the future. Sharon in particular gave us exceptional service.

A great team, very professional and unfalteringly efficient in all aspects of the process of selling our house, highly recommended.

I would highly recommend Mark Ewin. All their staff go above and beyond, they kept us informed at all times and made a stressful situation bearable.

Really helpful staff who all went the extra mile to help us, would definitely recommend.

Very efficient at getting viewings in place and sending confirmation. Mx