If you’re considering selling in Bury St Edmunds, you can expect all of the following from Mark Ewin and his team (Mark, Kym, Alison, Sharon, Laura and Barry):- An accurate appraisal of the market and a credible valuation (not an inflated price which is what chain agencies use to lure you in); good quality photography; liaison with the client on the brochure, viewings with adequate time and repeat viewings encouraged; C19 measures sent in advance to all parties; feedback passed immediately to the seller; potential buyers briefed on their position, intentions and suitability; industry and legal chain checks carried out immediately; a single centralised record viewable by all staff members at a glance; being kept informed at every stage, and a weekly update on your case should you require it. Mark and his staff use honest plain language: no ‘estate agent spiel' or flannel. If they ever don’t have the information to hand, they’ll say so and ring you back when they do. Where they score highly is that they don't hesitate to pick up the phone and ring other parties where necessary. This used to be normal practice but these days too many offices consist of young staff who simply do not know how to use a telephone or are too scared to ring a stranger and ask questions, even when a matter is urgent or requires a degree of negotiation. These things cannot be done by email – you have to pick up the phone. Even our solicitor’s staff let themselves and us down on this issue. Mark Ewin's resolved several unfortunate events prompted by our seller, their agent and their solicitor, over the phone and then confirmed in writing (email) afterward, just as it should be. They were even prepared to ring agents up and down the chain - not all agents do this. These actions, carried out in one day, put our purchase and therefore our sale and the associated chain, back on track. Mark Ewin outshone not only our previous agent but stood head and shoulders above other contenders in Bury St Edmunds and indeed everyone else we dealt with in the course of our move. I found out by chance halfway through our sale that they'd won several customer service awards, some of which were handed to them by Phil Spencer. No surprise. It was a pleasure to do business with them and to write this review, for which I’ve received no incentive or reward, other than excellent service on my sale. A traditional, plain-speaking customer-focussed firm. Take note, other estate agents: this is how it's supposed to be done. Three cheers for Mark Ewin’s. Keep up the good work! Mr & Mrs B.

Simply the best! We cannot praise Mark and his team highly enough. We sold our house through them very quickly, but then spent over two years trying to buy. It was a long and difficult journey, but they were there offering advice and support every step of the way. The whole team showed professionalism, knowledge and understanding. Always keeping us updated, without being prompted. We wouldn't hesitate to recommend them.

Mark Ewin stood above the competition from the outset. A fresh and strategic approach to house selling with both transparency and the personal touch. The whole team were responsive and easy to contact, with great attention to detail. We had multiple offers within days and a sale that went without a hitch. I will highly recommend them to local contacts- Thanks so much Mark, Alison & Team

I have experience of three other agents in the town, and Mark Ewin stands head and shoulders above the rest. Even though I only had a small property to sell I felt that they were as interested in me as if I was selling a mansion (not always the case with some agents I've discovered). From the outset, Mark explained the evaluation and sales process with patience, detail and clarity and he gave me 100% confidence that my house would sell, without being at all pushy. Although I didn't get the chance to meet any of the team I felt that they all knew who I was whenever I called the office and knew the details of my property. Sharon was absolutely fantastic at keeping me up to date with what was happening as the sale was progressing. She was very proactive and often went above and beyond to ensure that the sale completed in a reasonable time. I get the feeling that the whole team takes pride in what they do and all do their best to ensure that their high standards are maintained. I would definitely use them again next time. Thanks everyone!

Mark Ewin provided everything I look for in an estate agent: professionalism, clear information, attention to detail, proactive communication, and a genuinely friendly service. Throughout the process, I felt like I had a team of engaged professionals on my side who understood my property and the type of buyer required. A first class service from start to finish. I would recommend Mark and his team without hesitation.

From the beginning they set out a really clear and realistic plan of how they were going to sell the property and showed great insights with regards to using Rightmove and other platforms. They knew the area well and used their local experience to set a well balanced, realistic price. A good experience throughout the process and wouldn't hesitate to recommend

Our experience of the Mark Ewin team was exceptional customer service! This was especially important during 2020, which was one of the most difficult years any of us have gone through in our lifetimes. We were purchasing a property from their seller, but we felt so comfortable asking questions and seeking advice, that we felt that Alison Ewin and the Mark Ewin team was working for us also. I would recommend the Mark Ewin team to anyone looking for Real Estate Professionals who put their customers first.

Fantastic service. We had various issues with our chain (no fault of Mark Ewin) but progress was chased continuously and we were kept up to date with developments at all times. Always able to contact when needed and always happy to help, even late in to the evenings. I cannot recommend this company enough!! All staff were very helpful but our main agent was Sharon who was just fantastic, a real credit to the company!!

From start to finish the customer service and care has been exemplary and we have been so well looked after. We didn’t have any stresses or worries passed onto us and every time a little niggle cropped up Sharon dealt with it seamlessly. She even went above and beyond by dealing with issues lower down in the chain as the other agents weren’t doing what they were supposed to do! I can honestly say we would definitely use Mark Ewin again and 100% recommend them. The communication was so fantastic that we were always updated and kept in the loop, I never had to chase anything up myself, so impressed with the agent and Sharon was wonderful!!!

Mark Ewin are a very professional firm of estate agents, who helped us find our ideal property in Suffolk. The whole team always responded to our emails / telephone calls within a very short space of time during the recent lockdown. Liaised with the solicitors, making sure everyone was working hard to reach a successful completion date in a timely fashion. All in all "great job" and thank you.