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Reeds Rains, Burnley

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Reeds Rains, Burnley

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)

4.00 /5

review by R

Reply from agent

Dear Ross, Thank you for leaving us a positive review, if there is anything we can do to make it 5 stars please let us know! Burnley@reedsrains.co.uk Kind Regards, Lisa Danylenko Branch Manager Reeds Rains Burnley

4.00 /5

Interesting

review by Bernard Farricker

Reply from agent

Dear Bernard, Thank you for your interesting review! We appreciate four stars but we love to get five! If there is anything we could have done better I would love to know, please email me burnley@reedsrains.co.uk Kind Regards, Lisa Danylenko Branch Manager Reeds Rains Burnley

4.00 /5

Mortage advisor sorted us out.

review by Brenda Reid

Reply from agent

Dear Brenda, Thank you for leaving us a positive review, we are glad our mortgage advisor could help! If there is anything we can do to make it 5 stars please let us know! Burnley@reedsrains.co.uk Kind Regards, Lisa Danylenko Branch Manager Reeds Rains Burnley

3.00 /5

Waiting on call back

review by Olapeju Adelusi

3.00 /5

Well a viewing was booked for me at 12 noon as per email confirmation, hurried on over- waited and no show by agent. Phoned them and they had it in the diary for 1pm. I hope future service to all gets a whole lot better and professional!

review by Grant Gillespie

Reply from agent

Dear Grant, I am sorry about the experience you had and that we had a mix up with the time for your viewing. I spoke to you prior to your review to apologise in person. We have revised our procedure and I have have raised this with the staff member concerned. We hope we can assist you with your property search in the future. Kind Regards, Lisa Danylenko , Branch Manager

3.00 /5

review by charlie lorimer

Reply from agent

Dear Charlie, Thank you for leaving us a review, if there is anything we can do to make it 5 stars please let us know! Burnley@reedsrains.co.uk Kind Regards, Lisa Danylenko Branch Manager Reeds Rains Burnley

2.00 /5

review by david Jenkinson

Reply from agent

Dear David, I am disappointed that you have only rated our services 2 stars, if there is anything I can do to help resolve this, please email me ; Burnley@reedsrains.co.uk I would welcome the opportunity to discuss with you. Kind Regards, Lisa Danylenko Branch Manager Reeds Rains Burnley

1.00 /5

Just rang up to ask about fees. The call handler asked if it was just fees or what they could offer. I said I just want to know fees at this point. The call handler couldn't give the information and then started talking to her colleague and said "she wants you to explain the packages we offer. She was quite rude". If anything the call handler had a poor attitude. So I still don't know what their fees are, but I do know what they offer: criticising customers within ear shot.

review by Carrie Bray

Reply from agent

Thank you for your feedback. I am sorry to hear about your experience. I have spoken to all the staff in regards to this complaint to ensure our customer service and staff attitude does not insult or upset any person/s contacting this branch. Kind Regards Julia Treherne Branch Manager.

1.00 /5

Awful treatment. After the death of my Mum, and my Dad with Dementia in a care home, I asked for a valuation of their property which is in good condition. Julia came and immediately dropped a bombshell that she believed my Dad did not own the house. No tact nothing. I nearly dropped to the floor. I began to wonder if my parents had been scammed. Her attitude was rude, condescending, unprofessional quite frankly unbelievable. I immediately went to my solicitor who has the Deeds to the house and he said she was talking rubbish. My Dad completely owned the house and gave me a trustworthy Estate agent to contact. Why would someone do that? Avoid this firm at all costs. There are much better ones out there.

review by deborah driver

Reply from agent

I feel sad that you consider me to be rude, condescending and unprofessional. Especially as I spoke about the personal loss of my parent too. I did show you a copy of the land registry and we both know what was on there. I have noticed you have not gone on with another agent but wish you lots of success in selling the property at this sensitive time. Kindest Regards Julia Treherne Branch Manager 💗