This has been the worst experience I’ve ever had with a rental estate agent. From the beginning, we were misled repeatedly, and the situation ended with us being made homeless so that one of the partners could move his bit on the side into the property. During the viewing,, he and his partner behaved inappropriately and unprofessionally touching each other. The landlord and his brother frequently harassed my partner with phone calls and even drove past the house on many occasions in an Audi and a Subaru estate, . The property itself was unsafe — faulty wiring caused a near fire, there was no valid electrical safety certificate, and the “empty garage” we were promised was not empty. I became seriously ill and was hospitalised due to contaminated water in the property, yet the estate agents failed to take any action despite us being vulnerable tenants with disabilities. Their lack of care and compassion was shocking. When we were made homeless, we had to spend two nights in motorway services with nowhere to go. To make matters worse, my deposit has still not been returned. I have filed a formal complaint, but given that the rental manager poor service, and the partner of the company Shenanigans , I have little faith in an internal resolution. I have contacted local and regional newspapers and have an interview scheduled to share my experience publicly. If the situation is not resolved satisfactorily, I will also be escalating the matter to The Property Ombudsman. Avoid this agency at all costs — unprofessional, unethical, and completely lacking in duty of care toward tenants.

Unfortunately had a very bad experience with Frost property management. Failed to inspect my property regularly which resulted in mould that needed to be professionally treated and cost thousands. Inspection photos hid damage caused by tenants Poor administration of deposit claim.

Absolutely awful experience. The letting agency completely ignored our requests throughout the tenancy. The landlord refused to repair anything, and we were forced to live with a cracked window during freezing winter nights. The apartment was in terrible condition from the start, yet when it came time to move out, they found excuses to withhold part of our deposit. Instead of returning what we were rightfully owed, they used our money to pay for a “deep clean” for the next tenants. Extremely unprofessional, unhelpful, and greedy. I would never recommend renting through this agency.

Frosts had our family house on the market for four months and managed only five viewings. They never made any proactive calls to update me and often failed to return calls. I have now changed to another agent. I would not bother using them again.

Mark jones is lier . Don’t use this estate agent when thugs in the office ThanksNegativeResponsiveness, Professionalism

Having dealt with letting agents for many years this lot take some beating for being at the bottom of the pile. Tread careful if you are renting and make sure your paperwork is in order.NegativeQuality, Professionalism, Value

Very poor management specially mark jone

The way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?

Require lots of chasing, give incorrect/misleading information

I am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.