Excellent customer service. Thank you!

Sale of Estate Bungalow

We have found Frost's service nothing but professional, responsive and very helpful. We are so glad we chose to use them for the sale of our relative's bungalow after their death. We had them do the valuation for probate and this was done very professionally. We then decided to use them to sell the bungalow and found the same great service. Mark Jones was excellent to work with and went out of his way to find and secure a buyer for us. We have found the whole process very efficient and great communication from him and his agency. Would definitely recommend them to anyone in the area who wants to sell their property and get great service.

Excellent

The team worked to find the right buyer very quickly and were supportive throughout the process.

Got the job done

Professional, efficient, responsive, helped move the sale along when it needed it, and ultimately got the job done where other agents had previously let us down. We are glad we chose to sell through The Frost Partnership and wouldn't hesitate to recommend them.

I had a generally positive experience renting through Frost, with Katie as my main point of contact. She was knowledgeable, responsive, and ensured the rental process moved along efficiently. I appreciated her prompt communication and attention to detail throughout the tenancy. There was an early point in the process where I reconsidered my initial choice after viewing another Frost property that better suited my daily childcare logistics. When I raised this with Katie, she was clear about the landlord's commitment and the need for a timely decision due to other interest in the property. While the conversation felt somewhat brisk at the time, I understand the pressures involved in managing multiple applicants and properties. Once the tenancy was confirmed, Katie remained professional and helpful, and I had no issues during my time at the property. Overall, I found her to be effective and capable in her role.

Had a great experience with Frosts in Burnham, thanks so much for selling our house so efficiently! In response for your request to know why we have rated 4* not 5*, it is because there were a couple of moments we felt you could have followed up with our buyer's solicitors quicker in order to act in our best interests as the seller, and also the communication you facilitated between ourselves and our buyers wasn't always optimal. But overall our experience was great, so thank you.