Run from this letting agency as far as you can. I have been letting shared accommodation for over decade but this letting agency is the worst and discriminatory with no interest in tenants. Their solution for sorting out problems is to get rid of tenants. They do not care at all.

I requested a viewing this morning and I was told that I am not the right candidate for this property. There was a rude guy, I think his name is David Walker having bad manners and not experience at all in sales. I asked his name and he refused to give me that information. It is very dissapointing that a small estate agent like EWEmove has this huge pretensions and poor customer service.

Rude, unprofessional, useless. The list could go on

A COMPLETE DISASTER IN EVERY WAY I am writing to share my experience with this estate agency, Intercounty Bishops Stortford, and it has been nothing short of disastrous. From the very beginning, the agency proved to be extremely disorganized. The staff showed no communication among themselves, leaving us constantly bombarded with irrelevant emails that had nothing to do with our tenancy. On top of that, their attitude was consistently condescending. Whenever we requested information, the responses we received carried an air of superiority. I genuinely felt that, because we are Spanish, we were treated with less respect than British clients. This behavior was not only unprofessional but also deeply offensive. The worst part came at the end of the tenancy. We left the flat in immaculate condition—spotless, tidy, and perfectly maintained. Despite this, the agency withheld a significant portion of our deposit. They claimed £446 for cleaning and an additional £110 for carpet cleaning, charges that were completely manufactured since the property was already in pristine condition. When we challenged this, their only response was to suggest we open a dispute with Mydeposit, knowing full well that this would only drag the process out and cause further frustration. To conclude, I strongly advise: DO NOT RENT FROM THIS AGENCY if you value your deposit, your time, and being treated with basic respect. Their arrogance, lack of professionalism, and dishonest practices make them an agency to avoid at all costs. A COMPLETE DISASTER IN EVERY WAY. ————————————————————————— A COMPLETE DISASTER IN EVERY WAY I am writing to share my experience with this estate agency, Intercounty Bishops Stortford, and it has been a disaster. From the outset, the agency proved to be extremely disorganized. The staff didn't communicate with each other, leaving us constantly bombarded with irrelevant emails that had nothing to do with our rental. Furthermore, their attitude was always condescending. Whenever we requested information, the responses we received had an air of superiority. I honestly felt that, because we were Spanish, we were treated with less respect than British clients. This behavior was not only unprofessional but also deeply offensive. The worst came at the end of the rental. We left the apartment spotless: immaculate, tidy, and in perfect condition. Despite this, the agency withheld a significant portion of our deposit. They charged £446 for cleaning and an additional £110 for carpet cleaning—completely unfounded charges, as the property was already spotless. When we disputed this, their only response was to suggest we open a dispute with Mydeposit, knowing full well that this would only prolong the process and cause further frustration. In conclusion, I strongly recommend: DO NOT RENT FROM THIS AGENCY if you value your deposit, your time, and respectful treatment. Their arrogance, lack of professionalism, and dishonest practices make them an agency to be avoided at all costs. A COMPLETE DISASTER IN EVERY WAY.

Communication very poor and at a snails pace at best. 24 hours for support to deal with a basic enquiry. Holding me to an exit fee for 18 months which will be challegend by our solicitors. Website is not performing correctly and Homeflow just inerested in hiding behind small print and charging monthly fees. Customer service i wish it could be zero instaed of a 1star.

Avoid. Highly unprofessional, unreliable, and a total scam. Sarah Fitton is exactly as others have reviewed her, dishonest and a scam. She takes your money for her property management services, and she doesn’t deliver at all, on the …

I would give zero stars if it were possible. I would urge anyone to stay away from properties managed by them. We received a property that was not cleaned and was also utterly filthy upon moving in. It also had plenty of structural issues that were never disclosed, leading to issues such as leaks and structural damage. These were never fixed while we were there since it takes so long for them to provide people to check up on the property. Additionally, note that they will take an exorbitant amount of money for the cleaning fee at the end - we spent days cleaning the property before moving out and nearly £400 was still taken from our deposit purely for ‘cleaning purposes’. You will lose much of your deposit and unless you go for a legal dispute, there is nothing you can do about it. Avoid at all costs.

I want to pre-warn any estate agents out there who are considering joining Homeflow: stay away, especially if you are heavily focused on marketing and value being at the top of Google. Yes, you may have had (or will have) a presentation where they promise you the world. If you don’t understand marketing, it’s easy to fall into the trap of thinking their system is great. Don’t get me wrong - there are some positives, but the system itself is completely outdated. A simple WordPress website, set up correctly, will absolutely outrank a Homeflow website. If you are a multi-branch estate agency, be prepared: they will absolutely milk you by charging per branch. So, if you’re thinking of expanding, know that they’ll just keep charging more - because they can. Hosting does not cost anywhere near what they make out, yet their service is even more shocking. Whenever something needs to be done, they either try to charge you for it or tell you to do it yourself. We have creative people working for us, and even they find the system over-complicated and difficult to use. It’s a shame I have to write this, but I want to warn others. We were lied to initially by salespeople who promised that “anything can be done” and that they could implement any change. In reality, all they do is build you a website using one of their templates (which they also charge you for) and then add costs for anything extra. Their system is so locked down that most marketing-related tasks can’t even be done without additional charges. Communication is awful. They’ve taken over a month to respond to some issues, and we’ve had to constantly chase them. In the last 12 months, our website has gone fully down at least twice. I honestly don’t know how they have the audacity to keep charging for a service that delivers so little. The only thing I’m looking forward to now is ending our contract, moving to real developers, and building a truly custom site the way we want it - something that will still work out cheaper in the long run than what Homeflow is charging.