Really disappointed, errors made on the listing, only altered because I pointed them out. Advised of our intended completion date but not followed up with either myself or the buyers. Only realised we'd actually completed 6 days after when checking on progress. I actually told a member of staff on the phone 3 days before but could tell it was 'going over their head' Complained about the service when I received the invoice stating I should be invoiced reflecting the work they actually did. Have been provided a timeline of events by the manager stating they did all they could. Strongly disagree as I even introduced the buyer hoping for a pain-free sale. Webbers did nothing to facilitate the sale, did it all myself. Have spoken to the buyer who confirms they only spoke to them once . No follow up support from the moment of offer agreed. Shockingly unprofessional service which, I would never recommend and have already advised a friend as such who has 3 properties to sell. I will continue to share my views until my invoice is adjusted satisfactorily reflecting exactly what was done. As the admin for the Penstowe Park owners group on both WhatsApp and Facebook groups owners approach me for opinion. I'm not impressed and believe in honesty and integrity providing value for money. I've received none as of yet

I found the whole experience lacking in every respect - very poor communication - on one occasion travelled some 450 miles to discuss in person the sale of the property only to be kept standing in reception to discuss for probably no more than five minutes if that - Three months agency resulted in one viewing - Very quick to charge cancellation fee even before expiry of Agency Agreement - need I say more!

Photographs outstanding but from a third party. Brochure took some rewording mainly by us. Not sure if it is down to problems with staffing in the office but communication was none existent. Personally would not recommend would use a more established firm in the town or even further afield.

Not good at all, phoned twice to view a property and never received a call back, very poor service.

Me and my partner were looking to move back to dorset, emailed them from my email and her email a month and a half to 2 months ago with no reply, emailed again yesterday to find they have given the property to someone else, very unprofessional to leave peoples emails unread for months! Just because we are younger people looking for a home makes no difference!

Been over a year since we notified symonds and Sampson about our damp & mould. It's resulted in throwing away possessions, doctors & hospital trips with my 4 year old son even a GP letter to state my sons health us due to the damp …

Worst agency ever! I wanted to rent a house in Leeds and I had to call them 4 times per day in order to arrange a viewing and still didn’t they say they will call you back and they never do I wouldn’t recommend to anyone so disappointing

Wanted to charge £100 just to value the house! Hanging the charges in nice and early! why use them when others will do it for free?