Poor communication

Too many changes in staff, seem to deal with someone different everytime I call,

Truly awful company to do business with. Used them to try and sell our vacant house when we had moved a long way away. When viewings started being cancelled on the booking app we called for an explanation. Can you believe they had lost the house keys! They never called to tell us this, and dare they deny this as phone records proved it. When, where, how long for? They had no answer. They appear to have no key security system in the office. They just asked if we could get some more cut! We requested payment to cover replacement locks I had fitted by a neighbour at cost but all they offered was to get a couple of new keys cut. Not until we had exhausted their complaints system with the next stage going to the Ombudsman, they payed up, and quote " we dont want to waste any more time on the issue" Complaint still lodged with the ombudsman which I cant go into until investigated. Be warned, you sign up with them, you are locked in for 20 weeks unlike other agents where you are free to leave at any time. 20 weeks is a long time to have to stay with a shambles of an outfit. They talk the talk but wow, they are so poor. Total disregard for the the security of our property, losing keys and not changing locks invalidates most insurances. Went to another agent in Thirsk, world's apart in service.Truly awful, they are extremely obnoxious when you make a complaint, especially Andy in Thirsk and the owner Chris. As soon as theres a problem., they show their true colours. Avoid, theres so much better to choose from in Thirsk.

Run from this letting agency as far as you can. I have been letting shared accommodation for over decade but this letting agency is the worst and discriminatory with no interest in tenants. Their solution for sorting out problems is to get rid of tenants. They do not care at all.

I requested a viewing this morning and I was told that I am not the right candidate for this property. There was a rude guy, I think his name is David Walker having bad manners and not experience at all in sales. I asked his name and he refused to give me that information. It is very dissapointing that a small estate agent like EWEmove has this huge pretensions and poor customer service.

Communication very poor and at a snails pace at best. 24 hours for support to deal with a basic enquiry. Holding me to an exit fee for 18 months which will be challegend by our solicitors. Website is not performing correctly and Homeflow just inerested in hiding behind small print and charging monthly fees. Customer service i wish it could be zero instaed of a 1star.

Avoid. Highly unprofessional, unreliable, and a total scam. Sarah Fitton is exactly as others have reviewed her, dishonest and a scam. She takes your money for her property management services, and she doesn’t deliver at all, on the …

I want to pre-warn any estate agents out there who are considering joining Homeflow: stay away, especially if you are heavily focused on marketing and value being at the top of Google. Yes, you may have had (or will have) a presentation where they promise you the world. If you don’t understand marketing, it’s easy to fall into the trap of thinking their system is great. Don’t get me wrong - there are some positives, but the system itself is completely outdated. A simple WordPress website, set up correctly, will absolutely outrank a Homeflow website. If you are a multi-branch estate agency, be prepared: they will absolutely milk you by charging per branch. So, if you’re thinking of expanding, know that they’ll just keep charging more - because they can. Hosting does not cost anywhere near what they make out, yet their service is even more shocking. Whenever something needs to be done, they either try to charge you for it or tell you to do it yourself. We have creative people working for us, and even they find the system over-complicated and difficult to use. It’s a shame I have to write this, but I want to warn others. We were lied to initially by salespeople who promised that “anything can be done” and that they could implement any change. In reality, all they do is build you a website using one of their templates (which they also charge you for) and then add costs for anything extra. Their system is so locked down that most marketing-related tasks can’t even be done without additional charges. Communication is awful. They’ve taken over a month to respond to some issues, and we’ve had to constantly chase them. In the last 12 months, our website has gone fully down at least twice. I honestly don’t know how they have the audacity to keep charging for a service that delivers so little. The only thing I’m looking forward to now is ending our contract, moving to real developers, and building a truly custom site the way we want it - something that will still work out cheaper in the long run than what Homeflow is charging.

I have rented from RKLucas for 4.5 years. Initially, they were great. However, in recent years there have been many changes in staff and there has been a massive decline. I have been awaiting repairs to my house since Nov 2023 and have 2 rent increases while waiting. Works that were completed were done to a poor standard (shower needed replacing, builder cut the whole in the wrong place in the panel and glued a glass star mirror with a boarder which is falling apart due to the water and I have loose glass hanging in my shower which again has been reported numerous times and still hasn’t been documented on my property file). Most recently my key snapped in the door while the lock was out so the mechanism had to be removed to push the door closed making the door unable to close or lock. Imagine having to pay good money to have to use your chair to hold your door closed. I have now been unable to secure my property or even close my door properly for a month and can’t get a reply from anyone regarding any of the works. I have even emailed the 3 directors with no acknowledgement. Happy to take my money but not happy to give any help in resolving. When I do call I get spoken to like a naughty child as though I’m an inconvenience to them despite me being a good tenant paying my rent and looking after my property. Shambolic. Absolutely avoid.