We had a viewing on Saturday with Davis and Lund , turned up 10 minutes early we waited at least 25 minutes the estate agent did not turn up . I rang them only to be fobbed off with some untruths saying they were in the property the blinds …

Very poor experience dealing with this agency. I contacted them with a polite and professional enquiry about a vacant commercial unit. The reply from Jan Merriott was blunt — simply stating the property was under offer, with no greeting or proper engagement. I followed up to express that I’d still be interested if the current deal fell through, and his second reply was sarcastic and dismissive: “OK, I’ll let you know if it falls through.” Maybe he was having a bad day, but that doesn’t excuse treating potential customers with such an arrogant and unprofessional attitude. That kind of reply really killed my mood — it left me feeling dismissed and disrespected for no reason. I expected much better from someone working in commercial real estate. Based on this experience, I wouldn’t recommend dealing with this agency at all.

Disgusting service from everywhere. Shameless…. Threatening tenants, never seen an agent like JLL Stratford.

Not that great. I moved out over a month ago, no damage to the property, no unpaid bills, and I have had to file a claim with The Deposit Scheme to get my deposit back. They also overcharged me on rent one month, sending a bunch of emails saying I was late on payments, when they were actually overcharging me - in the end I just paid to get them out of my hair. Initially they were great - in the end, it sucked and I still don't have my deposit back.

I had a really bad experience trying to book a viewing for a property in sugar house island.

They don’t respond to queries for ads on listing websites, don’t pick up the phone. Disappointed. Maybe it’s a good idea to not post ads you have no intention of replying to?

Had to chase for 3 days to arrange a viewing on a property for sale ,always getting promised a call back after still receiving no update on the 4th day I have now given up and will not be chasing again . Shame someone may now lose out on a sale of there property .

As a tenant, I have had the worst experience with Kings. Their customer service is poor, their communication is terrible and as a letting agent they are almost entirely incompetent. …

Really disappointed, errors made on the listing, only altered because I pointed them out. Advised of our intended completion date but not followed up with either myself or the buyers. Only realised we'd actually completed 6 days after when checking on progress. I actually told a member of staff on the phone 3 days before but could tell it was 'going over their head' Complained about the service when I received the invoice stating I should be invoiced reflecting the work they actually did. Have been provided a timeline of events by the manager stating they did all they could. Strongly disagree as I even introduced the buyer hoping for a pain-free sale. Webbers did nothing to facilitate the sale, did it all myself. Have spoken to the buyer who confirms they only spoke to them once . No follow up support from the moment of offer agreed. Shockingly unprofessional service which, I would never recommend and have already advised a friend as such who has 3 properties to sell. I will continue to share my views until my invoice is adjusted satisfactorily reflecting exactly what was done. As the admin for the Penstowe Park owners group on both WhatsApp and Facebook groups owners approach me for opinion. I'm not impressed and believe in honesty and integrity providing value for money. I've received none as of yet