Very positive - the whole process did not go entirely smoothly but the Miles and Barr staff I dealt with were very helpful and knowledgeable.

Joe and Matt were really helpful. We are so happy with our first home in Margate! Thanks to all Miles & Barr.

Very professional and helpful service from Miles & Barr in Margate. I'm a first time buyer and they helped to make the purchase go as smoothly and quickly as possible - including keeping the sellers calm when I ran into some problems getting my mortgage approved. I exchanged this week and would definitely recommend.

A big thank you to Louise Daly for progressing the sale of my leasehold flat at Majestic Court, Cliftonville through to completion. The managing company (Powell & Co) were extremely incompetent and uncooperative and seemed to be making every effort to make the sale as difficult as possible, causing numerous problems and delays. Without Louise’s involvement, I’m not sure it would ever have got over the line.

Our overall experience with Miles and Barr was good from start to finish. Our Sales Progressor, Louise was particularly helpful.

Mile and Barr Cliftonville provided us with an all-round professional service which we were happy with. Louise was our sales coordinator and she was absolutely FANTASTIC. It was so reassuring to know that Louise was there whenever we needed advice or reassurance or sometimes just someone to listen to our rants! Louise was understanding and extremely knowledgeable. But most importantly you always knew that Louise would get back to you as soon as she could and that responsiveness was a god send when you are in a process that you have no control over. Louise was empathetic and genuinely understood whenever we were so stressed that we were upset or angry. At one point if it wasn't for Louise I think we would have pulled out of the sale due to frustrations with solicitors, but she was able to keep us calm and positive. I have missed talking to her since the sale completed lol!

Staff at Miles and Barr were helpful in a number of ways - prompt contact, and helping to get the purchase through as quickly as possible. They were happy to pop round to the flat on a number of occasions prior to and after completion which I appreciated enormously. Things are generally ok when your needs/aims align with an estate agents! The reality is also that as the buyer they’re not being paid by you. There’s such a pervasive lack of trust in estate agency (built on exploitative practices, and maximising profit at (almost all) costs), I’m not sure how good an experience engaging with the services of an estate agent can really be. What I can say is that as far as I’m aware, no one outrageously took the p**s or engaged in questionable practices, but I did feel the subtle pushes and pulls of the coercive dynamics of ulterior motives, and felt I had to be on my guard. You never know if estate agents’ goodwill at a certain moment is just that, or whether it’s being used to prime you. Gratitude is powerful, particularly in all things concerning your future home, and I feel that can potentially be used against you. I was also really annoyed with the aggressive sales tactics when trying to sell me their partner’s legal services etc. It was so passive aggressive I had to call him out on the phone 😂 Back TF off! Sometimes I did wonder how they didn’t know certain things about the property they were selling, but I feel like the whole thing is “the less we know the better” as far as estate agents are concerned. Taking that as given in estate agency, I appreciated at times the work and support of Bradley, Reece and in particular Louise, who helped me through to completion with regular contact, good availability, problem-solving and a friendly tone over the phone. I also appreciated the team’s help post-completion, when a few issues came up that I wasn’t aware of prior. Also, whoever owned and rented out my flat in the past….. tenants deserve a better bare minimum, they really do. Anyway, here’s to the future: where the property market, both sales and rental, is properly regulated, and the whole thing is based not on relentless profit extraction, but on our rights to safety and dignity, homes in which we can all be mentally and physically healthy, homes from which we can all build better lives 👌