Well i had agreement in principle I made an offer bank declined broker said found another lender then disappeared I lost the flat..good luck if you pick them

Adds to the stress of moving! First of all, be aware that this is the only agency where you need to pay for your identity checks: they pass you to Lifetime Legal where you will be charged at least £60.00 (the regular price is £4.00 typically covered for you by any other estate agency). Secondly, this particular branch does need customer service training - they promise to call you back but never do. For the last three weeks it was only one way communication for us. Every time we asked them to give us a call back even if there is no news, it has never happened.

I have used Miles & Barr to sell a number of my properties, but not anymore, their negligent & lackadaisical manner is not only unprofessional, but tiring and time consuming.NegativeResponsiveness, Quality, Professionalism

it was pretty good working with miles and Barr, our agent was very good and worked so hard to get this flat sold to us it took 2 years because of covid etc so very well doneNegativeResponsiveness, Quality

Two weeks and no email reply, they don't answer phone and when you leave phone number with person on web chat they don't bother to ring you.NegativeResponsiveness, Quality, Professionalism

Very disappointed today despite two calls and instant messaging no response as promised. Very poor customer serviceNegativeResponsiveness

Horrendous.

Bad service not being helpful on any way waste of time with this estate don't go there thay are waste of time pleaseNegativeResponsiveness, Quality, Professionalism

Caused nothing but stress for my family. Would highly recommend using different estate agents.