Northwood - Bristol

Reply from Northwood - Bristol: Thank you.

Reply from Northwood - Bristol: Brogan, thank you for the kind words you have said about the team, we appreciate you leaving us a review and thank you.

Reply from Northwood - Bristol: Thank you Thomas.

Reply from Northwood - Bristol: We are pleased to hear that you were happy with your move. Thank you for the review!

Reply from Northwood - Bristol: Thank you for the 3 stars, do let the office know what we can improve on.

Reply from Northwood - Bristol: Dear E Elphick, We take comments like this seriously and would like to correct a few points. The property was not misrepresented. The description clearly stated that some photographs had been virtually staged. This is a perfectly acceptable and widely used marketing practice, and we make no apology for producing a set of photographs that present the property in its best light for our seller. No defects or material aspects of the property were removed or concealed. We also do not understand how you can claim the property was misrepresented if you did not view it. The property is now under offer to a buyer who viewed it twice and confirmed that they understood, from reading the description, that some of the furniture shown had been virtually staged using AI. When you contacted us, we explained this. From our recollection of that call, it was apparent that you were not prepared to accept that explanation. In respect of your comments about tenants, tenant care is a number one priority for us. We strongly refute the suggestion that they are “an unhappy bunch.” We can only assume you may be referring to some comments on Trustpilot, which reflects feedback across the entire Northwood franchise network of nearly 90 offices nationwide and is not specific to Northwood Bristol. Our local office maintains a strong online reputation, as evidenced by our Google and AllAgents reviews, which are publicly available. We remain fully compliant with our legal obligations and always encourage in-person viewings so buyers can satisfy themselves as to condition. Should you wish to discuss matters constructively, we are happy to do so. Kind regards, Northwood Bristol 01179635777

Reply from Northwood - Bristol: We are sorry that you were unable to get through to us on the 16th. It was an extremely busy day, however, I have checked all answer machine messages and I cant see one from your Elaine? Would you like to contact the office again so we can help you?

Reply from Northwood - Bristol: I'm very disappointed to hear this, please can you contact us directly to let us know where your appointment was as there may be an explanation to this. Please be assured this is not something that happens on a regular basis so there were not other people waiting outside the property.

Reply from Northwood - Bristol: Sad to see you left us only 1 star, please let us know what we can improve on next time. Thank you.