Northwood - Bristol

Reply from Northwood - Bristol: Dear E Elphick, We take comments like this seriously and would like to correct a few points. The property was not misrepresented. The description clearly stated that some photographs had been virtually staged. This is a perfectly acceptable and widely used marketing practice, and we make no apology for producing a set of photographs that present the property in its best light for our seller. No defects or material aspects of the property were removed or concealed. We also do not understand how you can claim the property was misrepresented if you did not view it. The property is now under offer to a buyer who viewed it twice and confirmed that they understood, from reading the description, that some of the furniture shown had been virtually staged using AI. When you contacted us, we explained this. From our recollection of that call, it was apparent that you were not prepared to accept that explanation. In respect of your comments about tenants, tenant care is a number one priority for us. We strongly refute the suggestion that they are “an unhappy bunch.” We can only assume you may be referring to some comments on Trustpilot, which reflects feedback across the entire Northwood franchise network of nearly 90 offices nationwide and is not specific to Northwood Bristol. Our local office maintains a strong online reputation, as evidenced by our Google and AllAgents reviews, which are publicly available. We remain fully compliant with our legal obligations and always encourage in-person viewings so buyers can satisfy themselves as to condition. Should you wish to discuss matters constructively, we are happy to do so. Kind regards, Northwood Bristol 01179635777