A bunch of idiots! Twice in a month breached the contract entering the property without notice (“sorry miscommunication of our team”) and giving the key to a builder that entered the property without letting me know and trashed the flat(“sorry we forgot to let you know”). Once they called to double check if I paid the rent when for the past 8 years I’m paying direct debit so money goes out automatically (“sorry mistake from our end”), another time they tried to bill me 50£ fees coz agent didn’t manage to gain access to the property for inspection (“sorry keyfob didn’t work so need to pay a fee for the agent to come again”) I was at home waiting for them and I’m pretty sure the agent went to the wrong address or had wrong set of keys as the next time the keyfob was working fine! And I could go on... What services are we talking about? Since signing the contract in 2010 I only heard from you every 6 months for the inspections ( I don’t even know if you are coming for those inspections coz you don’t bother to leave a note or to let me know that an agent visited the property!). Every single year after the contract expires it’s me that I have to call to request a new contract. In 8 years I called twice. Once requesting a plumber as after coming back from a holiday there was mess coming out from the toilet and your response was “ put some towels on the floor”! and the second time when the heating stopped working in winter and your response was “ buy electric heating”. In 8 years no one carried out any maintenance in the flat whatsoever and I never complained about that. On one occasion one of your agent came for inspection with a trainee and started to pick on the furniture “ oh there is a chip on the washing machine! “ The washing machine is mine as the rest of the furniture, the flat was rented out unfurnished! I mean...c’mon! If anyone is reading this comments please note that there was no meeting so they are lying about this as well.

Please landlords if you care at all about your tenants do not use Northwood's guaranteed rent scheme. It gives them total power to evict tenants and find new ones every time the fixed term contract ends as then they get a new set of agency fees. Surely you want tenants who will make your house a home and treat it well rather than new people coming in every six months and ruining the place. We moved in to a guaranteed let property and when we arrived Northwood had left all of the carpets soaking wet so that the whole property smelled bad. There were no exctractor fans anywhere so the property was very damp. Holes in the walls where vents should have been led to mice which Northwood refused to deal with even though pest control was stated as their responsibility in the contract. After a year in the property 2 housemates wanted to move out and the remaining 2 found people to replace them. Northwood were going to charge £600 to update the contract with the new names. When I simply asked for a breakdown of what this was paying for (I work in housing so I know that this would be a 5 minute job) they began to reel off made up fees while speaking in a baby voice. I asked to speak to a manager as I was so upset at this point, at which point Northwood hung up on me before calling back five minutes later to state that the landlord required the property back as he was not happy with the state of the property during the last inspection. Unbeknownst to Northwood we had the landlord's phone number as he had stopped by unannounced. We rang him and he was on holiday in Spain, had never seen the results of any inspection and had no idea we were being evicted. After all this Northwood tried to take £1000 from our deposit for a professional clean of the house even though we had left it cleaner than we found it and the contract did not require a professional cleaning service. Luckily I had taken photos of the house before and after and could prove they were lying so we were successful in getting the full deposit back, but only after we went to the deposit protection service. This was the most degrading and cruel agency I have ever had the misfortune of encountering. They are both vindictive and money grabbing and do not care at all about basic human decency. In response to your response- I would not call forcefully evicting someone from their home a 'check out' - we were nearly left homeless by your appalling and abusive staff. Have you stopped charging £600 to change a name on a contract now? Most of your reviews are from landlords, who I'm sure are unaware of how awfully you treat your tenants.

The worst agency in Bristol. They let me an apartment with everything completely broken inside. Nothing was working. Avoid them

Agents don't get more morally bankrupt than this! I have had the displeasure of dealing with this company as a tenant. If you are a landlord and you care about the fair treatment of human beings, go elsewhere! We were renting a property and requested to change 2 tenants, who we had found ourselves, due to 2 people moving out. They wanted £600 to change 2 names on a contract. When I asked what these charges were for, I received patronising and inadequate answers. Realising that we going to stand up for ourselves, they claimed that the Landlord wanted us evicted due to the recent inspection report, and served an eviction notice. However, said report DID NOT EXIST (there was only an email with 5 bullet points (nowhere near the thorough report we had seen after the first inspection)), and I later spoke to the landlord WHO WAS ON HOLIDAY IN SPAIN AND HAD NOT SEEN ANY REPORT NOR WAS AWARE THAT WE WERE BEING EVICTED. Northwood Bristol are corporate parasites and professional liars. They fed their profit from our misery, after we had kept the property in good condition (as evidenced by the full deposit being returned to us after the tenancy) and we had paid rent on time every month.

Unfortunately a terrible experience with Northwood. Hard to get hold of with empty promises of a call back and was not kept up to date on the status of a house we had signed for. After we had signed and paid agency fees for a property, over a month later whilst waiting for a move in date, we were told the landlord no longer would accept a pet which had been agreed previously - hence going ahead in the first place. In my opinion this was an excuse for something else, whatever it was, we should have been informed much earlier before paying out any money, and completing hours of paperwork.

They advertise properties far in advance when you can't even book an appointment for viewing. They don't even know when will the property be available to view. They take your details (as many times as you call them because they can never find you in the system) and never call back. If you need something urgent, you better contact some other companies.