⭐☆☆☆☆ Unfortunately, our experience with Hilbery Chaplin Residential was extremely disappointing. We found a property we really wanted to rent and contacted the agency immediately. Unfortunately, communication from James was consistently slow, with long delays in responding to emails and enquiries. In a fast-moving rental market, timely communication is essential, and every day matters. Because of these delays, the property we were ready to proceed with was let to someone else. It was incredibly frustrating to lose a home simply because we couldn’t get the prompt responses needed to move the process forward. We appreciate that estate agents can be busy, but when clients are actively trying to secure a property, responsiveness should be a priority. Sadly, this was not our experience. Thankfully, we decided to work with another agency instead, where the team responded quickly, kept us updated throughout the process, and helped us secure a wonderful property without unnecessary delays. Based on our experience, I cannot recommend Hilbery Chaplin Residential to anyone looking for an efficient and proactive letting agency.
Hilbery Chaplin Residential
8-10 St. Thomas Road, Brentwood, Essex, CM14 4DB, South East, UK, CM14
Claimed branch
4.8
134 reviews
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Reply from Hilbery Chaplin Residential: Dear Marina,
We’re naturally very disappointed to see you left us a 1* review and of course we have investigated the situation fully to see if we could have done things differently to achieve a better outcome for your partner. We will always investigate any negative situation to ensure positive outcomes wherever possible.
Your partner viewed the property on Tuesday 7th July in the afternoon. As soon as he indicated he wished to put his offer forward we sent the offer forms out to him on Wednesday 8th July. Once completed, we immediately put the offer over to the landlord the same day.
The landlord did not respond to us immediately, due to personal commitments, which I understand is frustrating as you say in a fast-paced lettings market, but we communicated as soon as we heard the outcome of the offer which was on Friday 10th July. In this circumstance it was unfortunately declined, which we communicated to your partner the same morning we heard from the owner, this was due to the fact that the landlord did not wish for a tenant to move in within a week as there were a number of things that needed resolving at the property prior to occupation. We understood from previous communications that this timeline simply wouldn’t work for your partner.
We appreciate it is very frustrating not to secure the property that was wanted and are very sorry your partner was unsuccessful and disappointed on this occasion. We sincerely hope an alternative property has now been found.
James – Lettings Manager
I feel this agent do not follow legislation and have their own choice of clients to contact. You don't hear back from them when you send enquiry.
called them 3 times to ask about a studio, every time they pick up and quickly close the line emailed them, no response they must be very busy
called them 3 times to ask about a studio, every time they pick up and quickly close the line emailed them, no response they must be very busy
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Website: http://www.hilberychaplin.co.uk
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