Dear Marina, We’re naturally very disappointed to see you left us a 1* review and of course we have investigated the situation fully to see if we could have done things differently to achieve a better outcome for your partner. We will always investigate any negative situation to ensure positive outcomes wherever possible. Your partner viewed the property on Tuesday 7th July in the afternoon. As soon as he indicated he wished to put his offer forward we sent the offer forms out to him on Wednesday 8th July. Once completed, we immediately put the offer over to the landlord the same day. The landlord did not respond to us immediately, due to personal commitments, which I understand is frustrating as you say in a fast-paced lettings market, but we communicated as soon as we heard the outcome of the offer which was on Friday 10th July. In this circumstance it was unfortunately declined, which we communicated to your partner the same morning we heard from the owner, this was due to the fact that the landlord did not wish for a tenant to move in within a week as there were a number of things that needed resolving at the property prior to occupation. We understood from previous communications that this timeline simply wouldn’t work for your partner. We appreciate it is very frustrating not to secure the property that was wanted and are very sorry your partner was unsuccessful and disappointed on this occasion. We sincerely hope an alternative property has now been found. James – Lettings Manager