This is for rental and management of properties. As a tenant, I realised that they are robbing the landlords blind. So here is what you want to know if you intend to give your property to Prospect to rent and manage. Just an example: I will leave soon a property rented and managed though Prospect. I have introduced a friend who will take over the property and my friend was happy to move in straight after me. So, no effort for them there, still they ask just under £500 for fees... background check, or whatever, fine. They probably charge the same to the landlord for the same things. But here is where it gets suspicious: my friend was happy to take the flat as it was, soon after me, YET, nominally "the landlord" decided to refurbish the place (which was already in very good conditions!)... painting walls, replacing carpet etc. Hu?! that's weird.. why spending those money?! Of course i only know all this because my friend that is taking over told me about the works, cause he can only move in one week after i leave. They asked me to pay £300 for THEIR professional cleaning (ANY other might not meet THEIR standards) and they suggested cleaning will be done AFTER the refurbishment works! I said i am happy to share the cleaning bill with the landlord if it is done after the work they say "you are responsible for the cleaning when you move out, cause he was when you moved in!" i said "when i moved in, the previous tenant cleaned it, not the landlord. Now I am happy to pay for cleaning but I don't want to pay for cleaning up after he does the work" "you will pay the 300 and he will cover whatever is on top of that". Now... does this look fair to you? And if you object they go back to the "you're responsible for the cleaning" in a non-sense loop. This is studied pretty well to scam people. A stupid one will feel trapped and a smart one will pay just for not discuss further with idiots. If they are forced to, they will say "we'll speak to the landlord". they will play stupid and pretend not to understand common sense, a simple concept of being sensible. They rather make me pay before the work for the cleaning of a good carpet which will be replaced anyway....and the landlord afterwards... just to make everyone pay as much as possible. Beware!