I am based overseas. I have had 2 houses with Prospect Bracknell for the last 15 years and a have had excellent service, in particular from my personal agent Chloe Wise. She keeps me regularly updated and is always cheerful and helpful even when the news is not good when she offers solutions not problems. I am the ex- EVP Customer Service Manager for a Major Middle East Bank and also an International Corporation CEO . In both cases I had call centres as a responsibility. Ms Wise has an excellent manner for handling calls and is also prompt and diligent and no request has been too much trouble. She is a credit and a major asset to the Company.