0 stars. No communication between staff in office at bolton. Not professional, Unorganised, Disappointed with Miller Metcalfe team in bolton. Initially i dealt with Aimee putting in an offer, she asked me for proof of funds which I emailed the next day (6/5/21). I chased it up the following day asking to speak to Aimee which one of her colleagues said she works part time and is not in. I rang Monday 10/5/21 Jessica answered the phone (asking for Aimee) Jessica said she’s not in, if you can send me proof of funds il deal with it, which I emailed again the same day (10/5/21).I got email from Jessica the next day to email her a bank card to match up with the statement which I did same day. I got a phone call at 4:30pm saying Iv got good news the vendor has accepted my offer. On Thursday 13/5/21 I got email from Aimee saying the vendor has declined your offer but stated the vendor is keen to do a sale if I INCREASE the offer. (Iv got proof of email). I rang them up immediately Aimee answered, I told her Jessica rang me on Monday 10/5/21saying my offer was ACCEPTED. She spoke to Karen (Assistant Manager) who then took the call and spoke to me in a abrupt manner saying the vendor has decided to go with another offer I said my offer was already ACCEPTED on Monday and that Iv already appointed a solicitor and paid deposit. She goes it’s got nothing to do with the deposit and I should contact the solicitor. I said to Karen why does the email state to INCREASE my offer when the offer was already accepted 3 days ago. She said il have a word with my team. Iv lost the sale because Miller Metcalfe wanted more money when the offer was accepted by the vendor. Disappointed is a understatement