TOXIC COMPANY! I cannot stress strongly enough to avoid this Company for all aspects of Property Management! They are completely incompetent, unprofessional and have no moral compass or conscience whatsoever! Placed my property with them last year choosing a ‘Full Management Service’ ... worst decision ever! I terminated the arrangement after only 7 months as I could stand no more! in that short time though, they wreaked havoc in terms of my property and my Tenants – causing incalculable stress and anxiety. One of their sourced and recommended ‘team of qualified, reliable contractors’ made an absolute mess of some Electrical work and despite repeated requests, M.M. were unable/unwilling to provide the professional registration details/professional insurance details for this Contractor. I subsequently contacted the 4 main Electrical Registration/Certification bodies - this Contractor wasn’t registered with any of them, nor was the Contractor on the Competent Persons Register. Oh, and did I mention this Contractor botched installation of a BRAND NEW fitted kitchen – the company which supplied the kitchen (and helped me subsequently to rectify things) said that they had never seen such bad workmanship! After (finally) concerns were raised by my Tenants, I contacted Miller Metcalfe ... they went to ground and simply ignored me, refusing to answer phone calls, emails etc. I am normally very thorough and careful in employing and vetting Contractors, Builders etc., but because I was paying Miller Metcalfe a management fee to manage my property I suppose I let my guard slip – basically I TRUSTED Miller Metcalfe and thought I was employing a professional company ... how ruinous that decision was! After submitting a formal complaint to Miller Metcalfe (which they initially ignored) I referred my case to one of the Government Redress Scheme’s (Miller Metcalfe, in my opinion, had to be dragged kicking and screaming through the process) eventually though, my complaints were upheld with Miller Metcalfe being ordered to pay compensation – as the saga had been going on for some 10 months by that stage, I thought (in my naivety) they may just have paid promptly to draw a line under it all - did they? NO WAY! Initially they tried saying they hadn’t been sent my bank details (despite the fact that in all the 7 months I had dealings with them, there had never been an issue with emails not being received ... hmmm), did they pay after that .. NOPE! They had to be ‘reminded’ on two more occasions by the TPO before they paid! ...... despite the fact that the compensation was an absolute pittance in comparison to the actual losses suffered – they only paid up one day before technically they would have been referred on to the Disciplinary and Standards Committee! There is so much more I could write about high levels of staff turnover, data protection issues, conflict of interest and totally unprofessional behaviour issues etc., etc., etc., that this Review would run to pages and pages. I will be happy though, if just one person reads this Review and changes their mind about placing business with them. I would not wish another person to suffer the same stress and worry that I have suffered over the last year!