Dear Mr Hobson, thank you for taking the time to leave your feedback, it is greatly appreciated. We are sorry that you feel disappointed with the service received to date and we have now looked into your complaint. We have 1 web chat logged at a time of 16:15 pm and unfortunately, we did not manage to contact you on the same day, but did ring the following day, however, there was no answer. As a result, the Branch Manager has asked all staff to make every effort to respond to enquiries on the same day. In regards to the Auctions T&C’s through Google Ask a Question, the Branch replied within 5 minutes. For information, the T&C’s are all on the property descriptions online so they are available when viewing a property on the portal. If we can be of any further service, please do not hesitate to contact the Branch. Best wishes, Miller Metcalfe.