Terrible customer service , you wait days for a reply , they don't call back when they say they will , you get told different information from different staffNegativeResponsiveness, Professionalism

M&C took over the management of my property from different agent at the same time of end of lease, all documents and financials lost, couldn't claim on bond and lost £900, property vacant for 3 months and lost another £2700. Go somewhere else!

Moved into this property with my partner to find it was a complete and utter state. When I viewed the property over 1 month prior to moving in, they said that they would clean the black mould from the bathroom which was fine. What a shock when we moved in to find the black mould was still there and the entire flat was a mess and hadn't been cleaned at all. My partner had to take 2 days off work because of stress and physical exhaustion from all the cleaning. There was no sense of urgency from their side when we called to stress how bad the flat was. They've still not resolved the issue and we have been in the flat for almost 1 week now. We continuously have to wear a face mask when we use the bathroom. It just makes me wonder how they can run a business like this and don't seem care at all. The bottom line is that the flat should have been cleaned and checked over before they handed over the keys, it's not rocket science.

Martin and Co terminated my contract and left me in a complete mess because I had a dispute with the secretary about information I needed about my council payments. To ad insult to injury, I live abroad so it’s even more difficult to manage my property. Even though this company haven’t represented me for the last month they are continuing to deduct their management fees from a payment that was made to them by the council but belongs to me. They are refusing to return the money and their staff have been rude and patronizing. Also the tradesmen they sent round to do the repairs were overpriced and completely incompetent.I strongly recommend that avoid this company at all costs. I would never use them again and will continue to warn people about them at every given opportunity.

Nothing done yet to comment!

Very slow getting work done to properly when you need done, & one member of the staff keep poking his nose in

This company have lied profusely about the progress of a house sale so as not to lose the sale. This is if they even bother to answer the phone or return your calls. Avoid this company at all costs!NegativeResponsiveness, Quality, Professionalism

This company have lied profusely about the progress of a house sale so as not to lose the sale. This is if they even bother to answer the phone or return your calls. Avoid this company at all costs!