We vacated the property on October 3rd. On the same day, JLL Greenwich conducted a check-out report at the property. On October 9th, we emailed to inquire about the status of the check-out report and when we could expect our security deposit, which had been collected when we moved in. At the time of renting the property, they required us to immediately pay 12 months’ rent in advance as well as the security deposit, and we made these payments promptly without delay. However, when it came to refunding the security deposit, JLL Greenwich was of no help whatsoever. After we asked about the deposit, they informed us that they would discuss it with the landlord and review the check-out report. The landlord then requested a significant deduction from the deposit based on the report. We did not accept this and asked for clarification on why such a high amount was being deducted. They shared the deficiencies noted in the report as justification for the deductions. In response, we provided evidence to counter each of their claims. We had video recordings of the empty property taken before we moved in, which we used as proof. At this point, discussions between JLL Greenwich and the landlord continued, leaving us waiting again for a response. We emailed and called them multiple times. Eventually, the only deduction made from the deposit was for professional cleaning costs. This outcome would not have been achieved had we not actively pursued the matter and challenged the deductions. Otherwise, the landlord would have deducted a much larger amount from our deposit. The process, which began on October 9, 2024, only concluded on January 27, 2025, due to the landlord's and JLL Greenwich’s poor handling of the situation. Unfortunately, we were left with the impression that both the landlord and JLL Greenwich operated with an approach of ‘extracting as much money as possible from tenants.’ This behavior from a corporate company like JLL is deeply disappointing and has severely damaged our trust in them. I strongly recommend anyone dealing with JLL Greenwich to proceed with extreme caution, or better yet, avoid entering into agreements with them altogether.

Pretty useless, standard UK agency experience. The agent didn't know anything about the property we were viewing, then during renting we had to fight to get any repairs done and sometimes we wouldn't get a reply for weeks. We had a faulty boiler fuse and we could smell burnt plastic from the switch for a month and they didn't bother to send anyone until it completely stopped working and we had no hot water. In most other cases all they did was send our emails to the landlord then send his response to us. What's exactly the point? Like with most agents in UK I'm not sure what do they actually get paid for.

AVOID! These positive reviews are all accurate to our experience until we left our property! We contracted JLL to conduct our professional cleaning, they charged us over £350 for this service and then we called the company the morning of the clean and they had no idea it was happening. They clearly scrambled and found someone who turned up with no professional cleaning equipment and was totally useless. We had to leave that day and JLL had to rearrange the entire thing to be sorted. Then we come onto the payments disaster - we had some fees for leaving our contract early and this was paid a month or so before we left. JLL on two separate emails told us all our outstanding payments had been made, as we believed they were and then over 6 weeks after we left have started chasing us on email & texts saying we have outstanding money owed over £1000. They believe they told us incorrectly twice about our outstanding payments and now are saying we need to pay within 7 days. No sympathy or thought for the fact we had budgeted and wasn’t expecting any further payments. Whole process was a shambles, go somewhere else.

JLL managed a property we rented at the River Gardens for a year. By far the most dishonest agents we encountered in over 10+ years of renting in London. ❌ Took forever to sort out issues we raised on moving in. ❌ Three months before the end of tenancy they started hounding us to accept a £300pcm rent increase (What for? The luxury of being imprisoned in a flat for a year once cladding replacement works start in March '23? 😂) ❌ At the end of tenancy they held back our security deposit for a month for no valid reason. When we finally raised a dispute with TDS, JLL had the audacity to accuse us of damage which was already highlighted in the check-in report 🤦 TDS ripped through their bogus claims and ruled in our favour of course. If you're a renter who doesn't want to experience a circus, avoid these clowns.

Absolutely terrible Property Management. I have a smell in my bathroom and I just moved on. I called to ask for someone to come take a look and it's almost been a month and nothing has happened. Avoid at all cost.

While I gave a 5 star review before moving in to the new property i'm now forced to revert back everything I said. The place where we moved in has been a nightmare, the additional clauses in the contract have not been respected, carpets are filthy, damp on the bathroom walls, heating not working and the list goes on and on. While they said they have been working on this, I full week has passed and nothing has been fixed. Some emails are even ignored and for others we receive replies after days.

I strongly do not recommend JLL. We rented our property and as it stands, we would not be resigning with this agency and definitely not recommending it to any other landlords. There is a mess in our finances, people handing it can’t fix it for weeks (it happens a lot). There is a very poor communication with the managing agent (emails hoo unanswered for days). There is no complaints procedure. We have asked several times to see all the bills (no luck), we have to pay bills for late payments, (that should have been sorted on time by the agency), bills are being paid twice. As to the response below, pls ask your agent Keely.